Joy Ekominam Edet

Joy Ekominam Edet - Virtual Assistant Resume Joy Ekominam Edet Email:-| Phone:- | LinkedIn: linkedin.com/in/joy-edet | Location: Uyo, Akwa Ibom Professional Summary A highly organized and detail-oriented Virtual Assistant with a strong background in administrative support, customer relationship management, and digital tools. Demonstrates a proven ability to streamline operations, manage calendars, and provide comprehensive support to entrepreneurs and business owners. Skilled in the use of HubSpot, Zendesk, Google Workspace, and Asana to optimize workflow and ensure efficiency. Known for being proactive, adaptable, and dedicated to delivering excellent service, I am committed to helping businesses thrive through seamless virtual assistance. Core Competencies - Administrative Support: Calendar management, travel coordination, document preparation, and data entry. - Customer Relationship Management (CRM): Expertise in HubSpot and Zendesk for customer inquiries, issue resolution, and maintaining strong client relations. - Social Media Management: Content scheduling, audience engagement, and social media optimization on platforms such as Instagram, LinkedIn, and Facebook. - Task and Project Management: Proficient in Asana and Trello for effective project tracking and deadline management. - Email and Calendar Management: Efficient inbox organization, email responses, and calendar scheduling to ensure optimal time management. - Technical Proficiency: Skilled in Google Workspace, Microsoft Office, Canva, and other productivity tools. Professional Experience Virtual Assistant Freelance | March 2023 - Present - Provide a wide range of administrative support, including email management, document organization, and data entry for small businesses and entrepreneurs. - Manage and optimize clients' calendars, ensuring appointments are scheduled, and reminders are set for meetings. - Handle client communication, respond to inquiries in a timely manner, and resolve issues using HubSpot and Zendesk. - Coordinate travel arrangements, including booking flights, accommodations, and preparing itineraries. - Support social media management by scheduling posts, managing online engagement, and creating content calendars. Administrative Assistant Epee International Consult | March 2019 - July 2020 - Managed office operations by scheduling meetings, preparing correspondence, and organizing internal and external communications. - Coordinated logistics for events and meetings, ensuring all details were aligned with clients' requirements. - Assisted with document management, ensuring files were properly organized and easily accessible for the team. - Supported day-to-day administrative tasks, including data entry and preparing reports for upper management. Education Bachelor of Science in Marine Engineering University of Uyo | 2018 Certifications and Professional Development - Customer Relationship Management - Online Course, 2024 - The Art of Sales: Fundamentals of Selling - Online Course, 2023 Technical Skills - CRM Systems: HubSpot, Zendesk - Productivity and Office Tools: Google Workspace, Microsoft Office Suite, Asana, Trello - Social Media Tools: Buffer, Hootsuite - Design Tools: Canva References Available upon request.