Joy Ekominam Edet

Customer Support Virtual Assistant Introduction Hello! I am Joy Ekominam Edet, a dedicated Customer Support Virtual Assistant with experience in handling customer inquiries, managing emails, and providing top-notch support using Zendesk, HubSpot, and other CRM tools. I specialize in ensuring smooth communication between businesses and their customers, improving customer satisfaction and retention. My goal is to provide excellent support that enhances customer experience and builds brand loyalty. Services I Offer - Email and chat support - Ticket management (Zendesk, HubSpot, Freshdesk) - CRM updates and customer data entry - Order processing, refunds, and follow-ups - Troubleshooting common customer issues - Providing professional and empathetic responses Skills & Tools Key Skills: - Excellent written and verbal communication - Problem-solving and conflict resolution - Multitasking and time management - Patience, empathy, and professionalism - Ability to handle high volumes of customer inquiries Tools I Use: - CRM & Support Platforms: Zendesk, HubSpot, Freshdesk - Email Management: Gmail, Outlook - Chat & Communication: Slack, Microsoft Teams, Zoom - Project Management: Trello, Asana Sample Work Sample Email Response - Late Delivery Complaint Subject: Apologies for the Delay in Your Order Dear [Customer's Name], I sincerely apologize for the delay in your order. We understand how important it is to receive your items on time, and we are working hard to resolve this issue. Your order is currently in transit and is expected to arrive by [new estimated delivery date]. You can track your shipment here: [tracking link]. As a token of our apology, we would love to offer you a [discount/free shipping/credit] on your next purchase. Please use code SORRY10 at checkout. If you have any further questions, feel free to reach out. We appreciate your patience and thank you for choosing [Company Name]. Best regards, Joy Ekominam Edet Customer Support Team Pricing & Contact Details Pricing Options: - Hourly: $10-$25 per hour (depending on workload) - Monthly Package: $500+ for full-time support - Custom pricing available based on client needs Contact Me: Email:-LinkedIn: Joy Edet