Joy Ekemezie

Hello ,

A bit about Me.

I’m a Customer Service Representative with over 5 years of experience helping businesses strengthen their customer relationships, resolve inquiries efficiently, and create systems that make support teams more productive.

I’ve mastered the use of CRM tools and project management platforms like Monday.com, Asana, and communication tools such as Slack to streamline workflows and improve team collaboration. By using these tools effectively, I successfully reduced customer complaints and increased the Customer Satisfaction Rate (CSR) to 90% in my previous role.

Here’s what I bring to your business:

✅ Managing customer inquiries via email, chat, and phone with empathy and professionalism

✅ Using CRM software (HubSpot, Zendesk, Freshdesk, Zoho) to organize and track communication

✅ Coordinating workflows using Monday.com and Asana to improve team efficiency

✅ Communicating clearly and quickly across teams with Slack

✅ Organizing and protecting customer data with accuracy and confidentiality

✅ Collecting feedback and analyzing trends to improve overall service quality

I’m passionate about creating meaningful customer experiences that leave a lasting impression. My approach combines communication, organization, and technology to ensure every customer feels heard and supported.

Let’s make every customer experience a great one!

If you’re looking for a reliable, skilled, and proactive Customer Service Representative who can handle communication, streamline workflows, and help your business maintain satisfied customers—let’s connect!

I’m ready to bring your customer support to the next level.