Joy Ekemezie

Hello!

I’m a Customer Service and Virtual Assistant professional with over 5 years of experience supporting businesses and helping clients achieve smooth, efficient operations. I specialize in delivering excellent customer support while also handling administrative and virtual assistant tasks that keep businesses running without stress.

In my previous roles, I have:

•`Handled customer inquiries, complaints, and support requests with professionalism and empathy

• Managed emails, live chat, and phone support to keep communication clear and timely

• Scheduled appointments and maintained calendars for busy teams

• Organized and updated records, ensuring accuracy and easy access

• Collected customer feedback and provided actionable reports for improvement

• Supported managers and teams with daily administrative tasks

My Skills & Strengths:

✔️ Customer Service (Phone, Chat & Email Support)

✔️ Virtual Assistance & Administrative Support

✔️ Email Management & Calendar Scheduling

✔️ Data Entry & Record Keeping

✔️ Complaint Resolution & Client Relations

✔️ Familiar with CRM software & support tools (Zendesk, HubSpot, Zoho, Freshdesk)

I believe customer service isn’t just about answering questions, it’s about creating a positive experience that makes people feel valued. With my strong communication skills, attention to detail, and reliability, I help businesses build better relationships with their clients.

Let’s work together! If you’re looking for a professional who can provide excellent customer support and reliable virtual assistance, I’d be glad to help.

Send a mail message and let’s get started today.