JOY VALDEZ DIZON
#25B Diam st. galguera compound
Gen T. De Leon, Valenzuela City
Mobile No-
Email Address:-
Career Objective: To be involved in an organization where I can fully maximize and utilize my knowledge and experiences as a technical support representative, customer service and a team player. I think that I can contribute and exceed expectations set by the organization.
Qualification Highlights
• Over 10 years of experience working as a technical support specialist and call centre environment
• Experienced in Software/Hardware installation
• Firm knowledge and understanding of computer systems,networking, softwares/programs, and the Internet
• Assisted team members to ensure targets and metrics are met
• Provided resolution/technical assistance on issues on services
• Experienced in handling reports and documents and make sure to always exceed expectations
Education
B.S. Computer Engineering, 2004
Saint Mary’s University
Bayombong, Nueva Vizcaya
Work Experiences
Sykes Asia, Inc., Quezon City, October 2007 - Present
Technical Support Representative (CenturyLink)
• Provides first line voice technical support/customer service of Century link
• Supports configuring of customers’ devices to connect to the Internet via modem
• Troubleshoots wireless and complex network issues
• Accountable for timely and accurate response to clients technical issues and concerns
• Ensures quality and accuracy in all phone and ticket transactions
Ensures that all communication with customer is within the guidelines set by the company
Alorica Philippines., Pasig City, February 2007 – October 2007
Technical Support Representative (Sony Vaio)
• Responsible for providing assistance on both desktop and laptop computers
• Provides support in digital living systems and other sony computer related products
• Troubleshoots hardware and software applications
• Supports in software installation
• Process work orders for computer repairs
• Provides exceptional contributions to customer service for all customers
Skills Summary
• Analytical troubleshooting skills
• Capable of learning, understanding, and communicating higher level technical information
• Team player with effective/strong verbal and written communication skills
• Able to deal with confidential/sensitive topics appropriately
• Network Troubleshooting (LAN,WAN,routers,modems,clients tools,etc.)
Excellent interpersonal, organizational, mediation and negotiation skills
Seminars and trainings attended
IEEE 802.11b Wi – Fi Wireless Local Area Network
Saint Mary’s University, Bayombong, Nueva Vizcaya (August 23, 2003)
2nd Regional IT Congress
University of Saint Louis Tuguegarao, Tuguegarao City (October 4, 2003)
Computer troubleshooting, Hardware, and Software Installation
Saint Mary’s University, Bayombong, Nueva Vizcaya (Obtober 11, 2003)
Microsoft PowerPoint and HTML Programming
San Francisco High School, Lamut, Ifugao (November 5, 2003)
Electronics Workbench
Saint Mary’s University, Bayombong, Nueva Vizcaya (February 7, 2004)
Programming the Erasable Programmable ROM
Saint Mary’s University, Bayombong, Nueva Vizcaya (February 14, 2004)
Mechatronics: Control and Automation
Baguio City (Febuary 27, 2004)
On-the-job Training
Bayantel – Roosevelt Quezon City (April 19-May 19, 2004)
Responsible for Creation of IT Job Request and encoding.
Receiving and Answering Phone Calls (IT helpdesk) regarding computer issues and provides remote assistance
Software and Hardware installation and troubleshooting.
Attending ITJRs.
Updating Windows.
Cleaning up computer worms and viruses.
Costumer Service.
Password resets and unlock
CHARACTER REFERENCES
Carmelo Guzman
Team Lead
Sykes Asia, Inc.(CenturyLink)
K-Pointe Building 23 Gilmore Street cor.
Aurora Boulevard New Manila, Quezon City
Phone:-
Email:-
JOY V. DIZON Applicant
