JOY CHIDIMMA CHUKWUDUM
-
Lagos Mainland, Lagos State Nigeria
https://www.linkedin.com/in/joy-chukwudum --
PROFESSIONAL SUMMARY
Purposeful, detail-oriented, highly organized administrative professional with
over 2 years of experience and background in customer support duties, and
training in Virtual Assistance and IT support, providing comprehensive support to
business owners, executives, and managers. Equipped with experience in
managing diverse administrative tasks and fostering positive client relationships.
Proficient in managing calendars, coordinating meetings, handling
correspondence, and performing general office tasks. Possessing exceptional
communication, organization, and critical thinking skills, adept at thriving in
demanding environments while delivering exceptional service and support, and
seeking to leverage expertise in administrative support role to make valuable
contributions to a forward-thinking organization in both physical and virtual
settings.
SKILLS
●
●
●
●
●
●
●
●
●
●
●
Virtual Assistance
Research
Customer Relationship Management
Online chat and email
Content Writing
Email Management
Complaint Handling
Office Administration
Appointment Setting & Scheduling
Meeting Coordination
Active Listening
● Calendar Management
● Verbal and written communication
● Tech tools (Loom, Slack, Zoom,
Canva, Freshdesk, ClickUp, HubSpot,
Asana, Trello, Apollo.io, Calendly,
Picktime, Zoho bookings, Lemlist,
Google Suite, Microsoft Office,
Microsoft Dynamic 365, Zapier,
Wrike, LinkedIn Sales Navigator)
WORK HISTORY
04/2024 to Internship
06/2024
Digital Witch
● Organize and maintain filing systems, databases, and records in compliance with company
policies.
● Provide administrative support to clients, including calendar management, email management,
meeting coordination, and travel arrangements.
● Prepare and distribute articles, reports, and presentations using Google Workspace.
● Handle confidential and sensitive information with discretion and confidentiality.
● Screen and direct incoming calls, emails, and inquiries to appropriate parties.
● Assisted with project coordination, including tracking tasks, deadlines, and deliverables.
11/2023 to Administrative Assistant
05/2024
Vanguard Media Limited
● Assisted in planning the content strategy for the business section of vanguard. This included
identifying relevant topics, themes and trends to cover.
● Edited and proofread business articles, ensuring accuracy, clarity and adherence to vanguard`s
editorial standards. This included checking for grammar, spelling and factual errors.
● Writing and reporting on business stories, both short articles and in depth features.This involved
researching and presenting information in a clear and engaging manner.
● Collaborated closely with journalists and reporters to develop business articles, asked them for
guidance on content and ensured accurate and timely reporting.
● Monitored Industry trends by keeping a close eye on industry trends, market developments and
emerging topics within the business sector.
● Field Work
10/2021 to Customer Support Representative
11/2023
J&J Auto mobile Enterprises.
● Managed the online page by curating and posting engaging pictures of products and updates,
ensuring the platform remained visually appealing and informative for customers.
● Responded promptly to customer inquiries and messages online, addressing their questions,
concerns, and requests in a timely and professional manner to enhance their shopping
experience.
● Proactively followed up with customers through phone calls to confirm successful order
delivery, providing them with updates and reassurance regarding their purchases.
● Skillfully managed customer complaints and concerns, actively listened to their feedback, and
took appropriate actions to resolve issues effectively, aiming to achieve customer satisfaction.
● Ensured customer satisfaction by addressing their needs, providing personalized assistance, and
maintaining open lines of communication throughout the shopping process.
● Cultivated positive relationships with customers through attentive communication and
initiative-taking problem-solving, fostering loyalty and trust in the brand.
EDUCATION
2021
Bachelor of Arts: History and International Studies
TRAINING AND CERTIFICATION
Digital Witch Community - May 2024
● IT Support
● Virtual Assistance
Coursera - March 2024
● Customer Support Fundamentals
