JOY
CHUKWU
CUSTOMER SERVICE SPECIALIST
PROFESSIONAL SUMMARY
CONTACT
--Lakowe, Lagos, Nigeria
https://joychukwu.my.canva.site/joychukwu
PROFESSIONAL
DEVELOPMENT
Great Learning: Customer
Experience Training
Digital Witch: IT Support
SKILLS & TOOLS
CRM
Zoho
HubSpot
Trello
Help Desk
Zendesk
Freshdesk
Live Chat
Communication
Email
Phone
Chat
Support
LANGUAGES
English (Fluent)
French (Basic)
Customer Service Specialist with 5+ years of experience resolving
high-volume inquiries, optimizing support operations,and driving
customer retention.
Skilled in handling escalations, troubleshooting complex issues,
and leveraging CRM tools to enhance service efficiency.
WORK EXPERIENCE
Afrobop Art & Media Company Customer Service Specialist
2023 -Jan.2025
●Handled 50+ daily customer inquiries, resolving 98% on first contact.
●Designed and implemented a customer support framework that cut response times
by 40%.
●Proactively identified and resolved service issues, improving retention by 25%.
Salvation Hub Tv
Customer Service Representative
2023 -2024
●Delivered personalized support, increasing customer satisfaction scores by 30%
●Created detailed troubleshooting guides, reducing repetitive inquiries by 35%.
●Managed escalations and complaints, resolving 90% of issues without
managerial intervention.
ENECHAMBS FOOD Customer Service Representative
2020 -2023
●Maintained a 90%+ first-contact resolution rate, minimizing
escalations and customers' issue
●Developed service SOPs that streamlined inquiry handling and
improved efficiency.
●Conducted product education sessions, boosting customer retention
by 20%.
EDUCATION
•NATIONAL OPEN UNIVERSITY OF NIGERIA
Feb. 2018 - Jan. 2021
Bachelor Of Education
• OUR LADY OF APOSTLE SECONDARY SCHOOL
Senior School Leaving Certificate
Sep. 2007 - July 2013
