Joy Chiwendu Nwachukwu

JOY NWACHUKWU Nigeria | --| LinkedIn PROFESSIONAL SUMMARY ●​ Proactive and detail-oriented Virtual Assistant with 3+ years of experience delivering high-quality administrative support, customer service, and data management in remote and fast-paced environments. ●​ Skilled in calendar and email management, CRM tools, and digital communication platforms. Known for exceptional communication, time management, and the ability to anticipate client needs. ●​ Known for exceptional communication, time management, and the ability to anticipate client needs. ●​ Fully remote-ready with a reliable internet connection and personal laptop. CORE SKILLS ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Email & Calendar Management. Data Entry & CRM Maintenance. Customer Support (Email, Chat, Phone). Task & Project Coordination (Trello, Asana, Slack). Strong Written & Verbal Communication. Time Management & Organization. Remote Work Tools & Collaboration. Follow-up & Client Relationship Management. WORK EXPERIENCE Manager / Data Entry Expert​ Pamel Laboratories and Diagnostics Ltd, Port Harcourt​ Oct 2023 – Jul 2024 ●​ Increased client acquisition by 30% through strategic outreach and timely follow-ups. ●​ Handled scheduling and email management. ●​ Made client calls to guide service usage and resolve concerns promptly. Customer Service Relations Manager​ Food and Veggies Mart, Port Harcourt​ Mar 2021 – Oct 2021 ●​ Increased customer satisfaction by 25% through prompt and empathetic support. ●​ Managed a structured complaint tracking system, improving resolution time by 40%. ●​ Maintained direct client communication for service feedback and inquiries. Personal Assistant​ Heritage Group of Schools, Akure​ Oct 2018 – Apr 2019 ●​ Managed executive scheduling and inbox communication. ●​ Coordinated meetings, events, and internal communication. VOLUNTEER EXPERIENCE Head of Operations (Volunteer)​ Proccio(Startup E-commerce Company)​ Dec. 2024 – Present ●​ Directed daily task coordination and remote team collaboration. ●​ Monitored requests and ensured timely follow-up and resolution. Community Outreach Volunteer​ The Extreme Initiative Development Initiative​ Dec. 2020 ●​ Led planning of charity event supporting 200+ families. ●​ Coordinated logistics and volunteer team for successful delivery. EDUCATION M.Sc Public Health Nutrition​ University of Port Harcourt | 2019 – 2023 B.Sc Applied Biochemistry (Second Class Upper)​ University of Port Harcourt | 2012 – 2016 NYSC Certificate | 2018 CERTIFICATIONS Virtual Assistant Certificate – ALX Africa (2024) Data Entry Training – Data Entry Academy (2024) TECHNICAL PROFICIENCY ●​ CRM: HubSpot, Zendesk, Freshdesk ●​ Productivity: Google Workspace, Microsoft Office ●​ Project Management: Trello, Slack, Asana ●​ Communication: Zoom, Google Chat, WhatsApp Web, Teams ●​ Cloud Storage: Google Drive, Dropbox LANGUAGES English – Fluent (spoken & written) Igbo – Fluent