Joy Chiwendu Ihejimba

I am a highly skilled Virtual Assistant and Customer Support Specialist with a strong background in administrative management, customer relations, and digital support. With over 5 years of experience, I have successfully supported businesses in optimizing operations, streamlining customer service, and improving workflow efficiency.

My expertise lies in executive assistance, CRM management, customer support, and social media coordination. I have worked across various industries, providing high-level administrative support, managing schedules, and handling high-volume customer interactions. My ability to anticipate needs, solve problems proactively, and communicate effectively has consistently contributed to increased customer satisfaction and business efficiency.

What I Offer:

✔ Virtual Assistance & Administrative Support – Managing emails, scheduling, travel arrangements, document organization, and project coordination.

✔ Customer Support – Providing exceptional service across phone, email, and live chat to resolve inquiries promptly.

✔ CRM Management – Skilled in Salesforce, Zendesk, and Freshdesk to track interactions and improve customer relationships.

✔ Project & Workflow Optimization – Utilizing tools like Asana, Trello, Google Workspace, and Microsoft Officeto improve processes and productivity.

✔ Problem-Solving & Multitasking – Handling complex administrative tasks while maintaining efficiency under tight deadlines.

Tools & Software I Use:

• CRM Platforms: Salesforce, Zendesk, Freshdesk
• Project Management: Asana, Trello
• Office Suites: Google Workspace, Microsoft Office
• Communication: Slack, Zoom, Google Meet
• Social Media: Facebook, Instagram, LinkedIn, Twitter

I am highly adaptable, detail-oriented, and always looking for ways to improve processes. Whether you need a reliable Virtual Assistant, an organized Customer Support Specialist, or a skilled CRM administrator, I am ready to help streamline your business and enhance customer satisfaction.

I look forward to working with you! Feel free to reach out so we can discuss how I can add value to your business.