Joy Chioma Edeh

Edeh Joy Chioma Remote Sales Support | Lead Generation | Virtual Assistant Abuja, Nigeria |-| 0**-****-**15 PROFILE Reliable and detail-oriented Remote Sales Support Specialist and Virtual Assistant with a focus on lead generation, CRM management, and appointment setting. I help businesses grow their pipeline by finding qualified leads, organizing sales processes, and managing customer communications. Currently expanding my skills with real-world practice and certified training in CRM tools, cold outreach, and sales development. WORK HISTORY Freelance June – Present Position: Virtual Assistant / Sales Support • Generated and researched leads using LinkedIn and Apollo • Sent outreach emails and LinkedIn messages to potential leads • Handled calendar coordination and appointment booking Supported customer inquiries via email and chat Glow and Grow Business Consult July 2023 – Dec 2023 Telephone Sales Representative • Received 97% satisfaction rating from customers after completed phone or video calls. • Kept records of customer interactions, processed customer accounts and filed documents. • Collaborated with the team to quickly resolve customer complaints with the appropriate action. • Effectively managed incoming calls daily. • Reached out to community members and built relationships • Learned to pitch ideas and engage with audiences EDUCATION Bs.c, Accounting 2023 • Second Class Honours Alex Ekwueme Federal University Ndufu Alike, Ikwo. (2019 – 2023) CERTIFICATION/TRAINING Jobberman Soft Skills Training Certification 2020 IT Support skills, Digital Witch Certification 2025 Hubspot Academy Ongoing VOLUNTEER EXPERIENCE Home of Charity Foundation - Non-Profit Organization MAY 2024 - Nov 2024 • Volunteer labourer restoring a 12-home community. • Supervised three teams of five people to ensure the successful completion of the project. De-icon star - Secondary School January 2025 - Present • Volunteer youth mentor to empower and support secondary school children. • Developed productive after school activities for young adults to reinforce positive learning. SKILLS AND INTERESTS • Lead Generation & Prospect Research • Cold Email & LinkedIn Outreach • Appointment Setting & Follow-Up • CRM Management (HubSpot, Zoho – entry level) • Virtual Assistance & Admin Support • Calendar & Inbox Management • Customer Relationship Building • Data Entry & Online Research • Remote Team Collaboration (Slack, Zoom, Gmail) • Google Workspace (Docs, Sheets, Calendar) REFEREES Available on request