Joy Chinenye

 Iwu Joy Chinenye - - Summary: I’m highly motivated and experienced customer support representative with exceptional problem-solving skills, proficient in English, and a strong technical and analytical knowledge that help customers make informed decisions. Work Experience: Customer Support Representative Plan A Global Communication, Abuja March 2022 – May 2023 Provided exceptional customer support to clients via phone, email, and chat. Resolved customer issues by investigating, troubleshooting, and providing effective solutions. Maintained a thorough knowledge of company products and services and provided accurate information to clients. Collaborated with cross-functional teams to escalate and resolve complex customer issues. Trained new customer support representatives on company processes, policies, and procedures. Technical Support Analyst Jo’Chis Fashion, Abuja January 2021 - February 2022 Provided technical support to clients via phone, email, and in-person. Diagnosed and resolved technical issues related to software, hardware, and networking. Conducted root cause analysis to identify and resolve recurring technical issues. Collaborated with cross-functional teams to develop and implement new technical solutions. Trained new technical support analysts on technical concepts and company products. Education: Bachelor of Science in Pure Chemistry Imo State University, Owerri January 2014 - August 2017 Skills: Exceptional customer support skills Strong problem-solving skills Proficient in English Technical and analytical background Excellent communication skills Ability to work well in a team environment Knowledge of CRM software Experience in training and mentoring new hires References: Available upon request