Joy Chikodi Chibueze
$5/hr
Virtual Assistant skilled in data entry, customer support, cold calling, and admin tasks.
- Reply rate:
- 100.0%
- Availability:
- Full-time (40 hrs/wk)
- Location:
- Lagos, Lagos, Nigeria
- Experience:
- 3 years
OY CHIKODI CHIBUEZE
J
Lagos State, Nigeria-| -
__________________________________________________________________________________
PROFILE SUMMARY
Adept at data-entry, record keeping, cold calling, and customer service, with experience in data
annotation,customerservice,andadministrativesupport.Provenabilitytomaintainaccuraterecords,
work efficiently in fast-paced environments, and adapt to new software. Committed to leveraging
skills and experience to drive success in a fast-paced environment.
______________________________________________________________________________
CORE COMPETENCE AND SKILLS
● Customer Service Support, Cold Calling, and Relationship Management
● Virtual Assistance, Freelancing, Front Desk and Administrative Support
● Microsoft Office Suite, CRM Tools and Google Workspace
● Data Entry, Record Keeping, Time Management, Data Annotation
● Strong Verbal and Written Communication
● Team Collaboration, Attention to details, Adaptability and Problem-Solving
● Lesson Planning, Curriculum Development, Classroom Management
● Multilingual: English, Igbo, Yoruba, Pidgin
__________________________________________________________________________________
WORK EXPERIENCES
English Language Teacher (NYSC Intern)
Topmost International School | Lagos, Nigeria| 2024 - 2025
● Planned and delivered engaging English language lessons to students in grades [3-9].
● Developed and implemented curriculum-aligned lesson plans to meet students' diverse
learning needs and goals.
● Assessed student progress, provided constructive feedback, and evaluated performance.
● Created an inclusive learning environment that fostered student participation and motivation.
● Collaborated with colleagues to develop and refine instructional strategies.
Virtual Cold Calling Specialist
Vancom, Texas, USA | February 2024 - February 2025
● Made outbound calls to potential clients, introduced services, and generated qualified leads.
● Iconsistentlymettargetsbyusingpersuasivecommunication,handlingobjectionseffectively,
and maintaining accurate records in the CRM.
● My work helped boost client engagement and supported the sales team in closing new
business.
Customer Service Support
MultiChoice GoTv |Nigeria| 2023 - 2024
● Made an average of 100 daily outbound calls daily, which led to an increase in customer
retention.
● AssistedwithGOtvsubscriptionsetups,guidedusersonhowtousetheirserviceseffectively,
and resolved technical or service-related issues.
● Performedup-sellingbyrecommendingupgradestohigherpackagesbasedonviewingneeds,
and cross-sold additional services.
● My role combined customer care, technical support, and sales, helping to improve the
customer experience while promoting informed and safe product use within the community.
M
●
aintained accurate records of customer interactions
● Categorized and tagged customer calls using TASCR (CRM Tool).
Data Annotation Specialist
TELUS Digital | Canada (Remote)| 2022 – 2024
● Annotated data for machine learning models, ensuring high accuracy and attention to detail
● Demonstrated ability to work independently in a remote environment
● Maintained high productivity and efficiency in a fast-paced environment
Virtual Administrative Support
SUAVAÉ LTD | England | 2017 - 2018
● Managing email and customer inquiries with professionalism and efficiency.
● Handling order processing, returns, and liaising with suppliers and couriers.
● Maintaining organized digital records and documents.
● Scheduling tasks, tracking deadlines, and coordinating calendars.
● Supporting social media management and content scheduling.
__________________________________________________________________________________
EDUCATION
niversity of Nigeria, Nsukka
U
B.A(Ed) Education and English Language| 2018 – 2023
acRow Secondary School, Imo
M
Senior Secondary Examination Certificate (WAEC)|2011 – 2017
gan Primary School 1, Egan, Igando, Lagos
E
First Leaving Certificate (FSLC)|-
__________________________________________________________________________________
CERTIFICATION
● Teachers Registration Council (TRCN)
