Joy Chidinma Ugwuanyi

Joy Chidinma Ugwuanyi 4 oshindeinde street,new era estate, okota.Lagos State- |- Professional Summary. I am an experienced,efficient,dedicated and reliable sales and marketing,customer service and administrative service professional.versed in providing excellent and quality custermer care services,selling various types of retail product and exceeding sales target. Offers superior problem-solving skills,handles customer complains effectively and promptly,handles admistative and project management task as a top notch professional. I seek challenging opportunities where I can fully utilize my professional skills,capabilities and knowledge in organizations which recognizes the value of hard work and trust me with responsibility and challenges. Experience Skyway Aviation Hadling company,Ikeja,Lagos State. June 2023 - Present Customer Service Representative Researched assistance requested and offered accurate information to resolve issues and respond to inquiries. Resolved customer inquiries, complaints, and issues providing insightful solutions. Provided solutions, recommendations and replacements with empathy and positive feedback. Relayed new and relevant information to customers and followed up on promises. Communicated with clients over phone, email and chat platforms. Documented detailed notes in CRM system to track customer interactions. Built strong knowledge of product line to assist customers in selecting product. De-Santiago Milan Hotel & Suites,Amuwo-Odofin,Lagos State. June 2022 - June 2023 Customer Service Representative Remained calm, composed and polite to deescalate aggressive customer behavior. Presented existing and prospective customers with valuable information to aid decision-making. Met and exceeded daily service quality and performance goals. Engaged with customers to understand needs, resolve issues, and answer product questions. Educated customers by explaining complex details in easy-to-understand terminology. Used proven techniques to increase sales and promote high-value products. Offered products and services to meet customers' needs and goals. Communicated with clients over phone, email and chat platforms. Eumid Hydraulic & Pnuematic Ent.Ilasa,Lagos State. November 2021 - May 2022 Social Media Marketer. Used Google Analytics to track success of social media initiatives. Developed monthly email marketing schedules based on previous campaign performance and market trends. Conceptualized and deployed social media strategies to support business and marketing objectives. Researched current benchmark trends and audience preferences to optimize content delivery. Supported ROI by setting measurable goals for campaigns and interpreting results. Surveyed potential customers in target markets and demographics to identify and capitalize on promotional opportunities. Identified opportunities, trends and features in social media space to keep organization competitive. Negotiated placement of search engine and directory listings for optimal results. Reviewed digital assets such as text and graphics to improve presentation for strategic SEO, display, and usability on different devices. Built content strategies for digital media in line with branding and messaging standards. Momoh Online Bet.Surulere,Lagos state. January 2021 - September 2021 Virtual Assistant. Conducted thorough research and compiled data on various topics to deliver accurate and well-organized reports and presentations. Implemented time management strategies and utilized productivity tools to optimize workflow and complete tasks. Handled confidential and sensitive information with utmost discretion to maintain high level of professionalism and confidentiality. Handled email correspondence to maintain clear, concise, and timely communication with clients. Leveraged various technology and tools to provide comprehensive administrative support to clients remotely. Managed social media accounts and online presence for clients by creating posts and monitoring engagement. Set up and managed paper or electronic filing systems, recording information and updating paperwork. Created and maintained digital files, documents, and databases to drive easy accessibility and organization of information. Updated office calendar with new meetings, events and appointments to avoid overbooking. Guaranteed payroll accuracy by tracking time, calculating extras and updating forms. Business Travel Management.Ikeja,Lagos State. January 2020 - December 2020 Virtual Assistant. Used advanced Microsoft Word skills to compose, prepare and edit correspondence. Handled day-to-day needs and special projects with good multitasking and research skills. Proofread business documents to check spelling, grammar, and compliance with office policies. Updated office calendar with new meetings, events and appointments to avoid overbooking. Reviewed and updated client correspondence files and scheduling database. Executed travel arrangements on behalf of client by researching and booking flights and reserving hotel rooms. Answered telephone to screen calls, provide information and take messages. Handled confidential and sensitive information with utmost discretion to maintain high level of professionalism and confidentiality. Managed social media accounts and online presence for clients by creating posts and monitoring engagement. Created and maintained digital files, documents, and databases to drive easy accessibility and organization of information. Doreen Grand Hotel & Suites.Ago Palace,Lagos State July 2019 - December 2019 Customer Service Representative. Presented existing and prospective customers with valuable information to aid decision-making. Served as friendly first point of contact for customer inquiries. Engaged with customers to understand needs, resolve issues, and answer product questions. Remained calm, composed and polite to deescalate aggressive customer behavior. Returned customer calls and responded to inquiries and complaints. Communicated with clients over phone, email and chat platforms. Navigated multiple systems to identify source of issue. Provided solutions, recommendations and replacements with empathy and positive feedback. Handled escalated callers to reach positive outcomes. Relayed new and relevant information to customers and followed up on promises. Documented detailed notes in CRM system to track customer interactions. Surebet Sport Betting.Bida,Niger State. December 2018 - June 2019 Virtual Assistant. Leveraged various technology and tools to provide comprehensive administrative support to clients remotely. Created and maintained digital files, documents, and databases to drive easy accessibility and organization of information. Compiled and analyzed data from monthly reports to prepare presentations for management. Implemented time management strategies and utilized productivity tools to optimize workflow and complete tasks. Set up and managed paper or electronic filing systems, recording information and updating paperwork. Documented payments and expenses to keep financial records current. Adapted to business' administrative needs to facilitate productive workflow. Proofread business documents to check spelling, grammar, and compliance with office policies. Handled day-to-day needs and special projects with good multitasking and research skills. Used advanced Microsoft Word skills to compose, prepare and edit correspondence. Mummy's villa Nigeria Limited.Bida,Niger State. January 2017 - September 2018 Digital Marketing Specialist. Created and implemented strategic campaigns to increase interest and traffic. Negotiated placement of search engine and directory listings for optimal results. Compiled web analytics to understand current strategies and optimize search marketing approaches. Evaluated search engine patterns and directed online keyword and content placement to optimize site exposure in search engines. Compared KPIs to track and optimize shopping cart experiences and site conversion rates. Reviewed digital assets such as text and graphics to improve presentation for strategic SEO, display, and usability on different devices. Developed proposals for online and multi-channel media campaigns to enhance marketing results. Built content strategies for digital media in line with branding and messaging standards. Solicited customer feedback to alter search marketing strategies and deliver brand consistency. Used Google Analytics to track success of social media initiatives. Prepared launch readiness kits for new products to help coordinate smooth launches. Chi-Chi Jewelries.Television,Kaduna State. February 2017 - August 2017 Social Media Marketer. Performed competitor surveys and analyses of strengths and weaknesses to inform business planning. Monitored search marketing activities and provided analysis to appropriate stakeholders. Work with the creative marketing team and other lines of business to create various social media initiatives. Reviewed digital assets such as text and graphics to improve presentation for strategic SEO, display, and usability on different devices. Evaluated search engine patterns and directed online keyword and content placement to optimize site exposure in search engines. Built content strategies for digital media in line with branding and messaging standards. Coordinated social media campaigns to inform and improve search marketing tactics. Prepared, implemented and optimized analytics tools to track visitors' behaviors. Developed new, creative methods to engage in social media spaces. Created and published promotional content to increase fan engagement and channel growth. Identified opportunities, trends and features in social media space to keep organization competitive. Education Estam University,Cotonou,Benin Republic. Microbiology/Bachelor of science 2024 Federal Polytechnic Bida,Niger state. Science Laboratory Technology/National Diploma 2019 Igwe C.N Ezea Memorial School,Edem,Enugu state. Science/Senior School Certificate Examination. 2015 Holy Child Int'l Prep School,Television,Kaduna state. General/First School Leaving Certificate. 2008 Skills 1.Leadership 2.Customer Service 3.Sales and Marketing 4.Analytical and Creative thinking 5.Microsoft Excel 6.Effective communication 7.Organization and project management 8.Time Management 9.Team Work 10Adaptability 11.Research and Writing. Languages English. Igbo. Hausa. Reference Ugwuanyi Michael Izuchukwu. - Eumid Hydraulic and Pnuematic Ent. Managing Director-,-. Cympha Damisa - Skyway Aviation Handling Company Head of Operations (Maintenance)-