Joy Chidebe

CHIDEBE JOY UCHECHUKWU   Anambra, Nigeria - –-Professional Summary Energetic and detail oriented customer service representative.Demonstrated ability to handle customer inquiries, resolve issues, and ensure satisfaction through personalized service delivery. Skilled in building strong relationships and adapting to evolving customer needs, resulting in increased customer loyalty and retention. Proficient in leveraging effective communication and problem-solving skills to enhance the customer experience and drive company goals. RELEVANT SKILLS Information Technology Virtual Assistance Project Management Workflow Optimization Adaptable & Quick Learner Administration Managing Operations Google Workspace CRM Tools ( Freshdesk, Zendesk, intercom, Hubspot). Lead Generation Tools ( Apollo, Lead Scraper, Lemlist, Instant Lead Scraper). Time Management Interpersonal Skills Communication Organizational Skills Problem-Solving Skills Sale Strategy Customer Support & Conflict Resolution Experience Remote Customer Service Representative Shop_with_Loreeya | Dec 2024- present Respond to customer inquiries and provide personalized support via multiple channels. Schedule appointments and coordinate with customers to ensure timely delivery of skincare products. Collaborate with dispatch riders to ensure efficient and reliable delivery of products Track deliveries and confirm receipt with customers. Provide detailed instructions on skincare product usage, promoting customer satisfaction and loyalty. Consistently deliver high-quality customer service, resulting in positive feedback and repeat business. Successfully manage a high volume of customer interactions, ensuring timely responses and resolutions. Utilize Google Sheets to accurately record and manage daily transactions, ensuring data integrity and informed business decisions Assistant Manager/ Sales Representative JUA Stores | October 2023-August 2024 Marketed and advertised handmade footwear online through social media platforms. Coordinated with customers to understand their design preferences and requirements Collaborated with a cobbler to produce custom footwear orders. Managed customer service and ensured timely delivery of products. Developed strong communication and project management skills. Maximized operational profits by closely inspecting footwears, assessing quality, and identifying problems such as irregularities. Developed a smooth strategy for sending high quality products to far-distance to customers ensuring premium satisfaction. Took detailed daily records of transaction activities. Marketing and Delivery Assistant Ju Scents | April 2021-January 2023 Assisted in marketing and advertising oil perfumes, body mists, and humidifiers online, and coordinated delivery of products to customers. Coordinated with customers to arrange delivery of products. Successfully assisted in increasing online sales through effective marketing and advertising. Developed strong communication skills through customer interactions. Volunteer Experience Assistant Administrator, Talklove Africa Foundation Eliozu Community, Rivers State | August – September 2023 Supported the monthly digital training sessions, assisting with trainee registration and coordination to ensure smooth operations. Collaborated with the resource team to distribute educational materials and manage meal distribution during sessions. Played a key role in dismantling and organizing training equipment post-session, ensuring efficient wrap-up. Compiled and submitted detailed reports on the activities and outcomes of each training session, contributing to overall program evaluation and improvement. Talklove Africa Foundation is an NGO focused on empowering and addressing the needs of underprivileged women, children, and youths in the Niger Delta. EDUCATION Bachelor of English Education: Education English University of Nigeria - Nsukka, Enugu State | 2024 Training & Certifications • Technical/ IT Support Skills- Digital Witch Community / 2025