Joy C. Maraña

I am a dedicated Customer Service Professional with over 10 years of experience in financial services, remittance, and BPO environments. Throughout my career, I have been passionate about helping customers, resolving issues promptly, and ensuring accurate transactions, which has allowed me to consistently deliver high levels of customer satisfaction. I have extensive experience working in fast-paced and high-volume environments, both in-person and remotely, supporting clients from diverse backgrounds, including U.S.-based customers.

I began my career as an On-the-Job Trainee at Cooperative Bank of Negros Oriental, where I assisted with customer inquiries, appointment scheduling, and daily banking operations. This role helped me build a solid foundation in client service, administrative tasks, and financial transactions. I then joined Qualfon Inc., where I handled inbound calls for mobile phone services, providing technical troubleshooting, activations, billing assistance, and refunds. During this time, I developed strong communication skills, problem-solving abilities, and a keen attention to detail while ensuring one-call resolution for customer concerns.

From 2015 to 2023, I worked as a Front Line Associate at MLhuillier Financial Services, managing money transfers, bill payments, mobile loading, sales insurance, and pawning transactions. In this role, I processed high volumes of transactions daily with accuracy, prepared operational reports, assisted in branch operations, and maintained service quality. My coworkers recognized me for reliability, efficiency, and delivering excellent customer service, which contributed to branch productivity and customer satisfaction.

Most recently, I served as a Customer Service Representative at Ecenterprises Group Manila, Inc., where I provided inbound and outbound support for U.S. homeowner’s insurance clients. I handled inquiries about policies, billing, and claims via calls and email, ensuring the complete resolution of customer issues. My role required empathy, patience, and clear communication, and I consistently received positive feedback from clients for my professionalism and attentiveness.

I am highly skilled in customer service, problem-solving, conflict resolution, and transaction processing. I am proficient with Google Workspace, MS Office, and various email support systems, which allows me to handle administrative tasks efficiently while providing top-notch service. I am adaptable, reliable, and thrive in dynamic environments that require multitasking and time management.

I am confident that my extensive experience, strong service mindset, and commitment to excellence make me a valuable asset to any organization seeking a dedicated and skilled customer service professional.