Joy Buenbrazo

JOY M. BUENBRAZO E-Commerce Virtual Assistant (Amazon / Shopify) Product Researcher / Billing Manager Email :-Skype: joy.buenbrazo LinkedIn: https://www.linkedin.com/in/joy-buenbrazo-/ OBJECTIVES I'm a seasoned Virtual Assistant specializing in the administrative tasks for Shopify and AmazonDropshipping. I am challenging myself to be part of an organization where I can utilize the knowledge and skills I've acquired from my trainings and past experiences to help you grow your business. EXPERTISE Product Research -Private Label Product Research -Dropshipping using Piggy back Method Management of Shopify Account (uploading products, changing prices, order cancellation and refund, answering chargebacks, etc.) Product Sourcing (Finding the Right Supplier) Inventory Management Order Processing Customer Service Social Media Management Photo-Editing and Re-sizing Online Research Excel Work Accounting / Bookkeeping PERSONAL SKILLS Hardworking Dedicated Fast Learner Motivated Goal-Oriented Competent Multi-tasking Computer Literate Fluent in English SOFTWARES SHOPIFY Dropified, Aliexpress, Oberlo, Dsers, Printify, Shipstation, Ontraport, Shipbob , Shipmonk, Zendesk,Gorgias AMAZON Seller Central, Jungle Scout, Viral Launch, Scanalyze, Keyword Tool Denominator (KTD), Merchant Words, Keepa , Scanalysis, Reply Manager, DS Amazon Quick View, FBA Calculator, TWF Buy Box Scope SOCIAL MEDIA Facebook, Twitter, Google+, Instagram, Pinterest, Buffer, Hootsuite, Canva INTERNET COMMUNICATION Skype,Yahoo Messenger, TeamViewer, Zoom.us, WhatsApp, Google Hangouts, Viber PROJECT MANAGEMENT TOOLS Asana, Trello, Slack, Glip, Hubstaff, Lastpass, Jing, Slack, Sling OTHERS MS Excel, MS Word, Powerpoint, Gmail, Google Drive, Adobe Photoshop, Grammarly,Canva TRAININGS / ONLINE COURSE Amazon Seller Virtual Assistant(ASVA) Masterclass Nov. 5, 2018-present The first Amazon Virtual Assistant training made by a Filipina for Filipinos. The ultimate guide on how to work on Seller Central. https://amazonsellerva.com Product Research Training Finding Potential Products Using Amazon’s Best Seller Category Fhmoms Advance E-commerce Course May -Batch 2019 ORGANIZATIONS Virtual Assistants for Amazon FBA Sellers Member Online Filipino Freelancers Member FILIPINA HOMEBASED MOMS (FHMOMS) Member / PROFESSIONAL CAREER AMAZON VIRTUAL ASSISTANT / PRODUCT RESEARCHER Collecting ASINs Inventory Management – Inactive /Suppressed Listing Updating Out of Stock Inventory Customer Service Product Research using piggy back method Product Research using Step-Test Method Order Processing Tracking Shipment Managing Returns Fixed Price Alert Other task as may be assigned (Research ) ACCOUNTING SUPERVISOR Accounting Related Tasks like Accounts Payable / Accounts Receivables Bank Reconciliation Monitoring Daily Sales & Expenses Checking Vouchers Checking Consignment Sales Liquidation Report Disbursement ( Purchases, Expenses, Agency Payroll) FS/ Profit and Loss Statement per branch Petty Cash Custodian Billing / Collection Scheduling checks for release Other Accounting related-tasks SHOPIFY VIRTUAL ASSISTANT Order Fulfillment Customer Service Support using Zendesk/Gorgias Uploading Products in Shopify Changing Prices in Shopify Cancel Refund Creating Manual Orders Updating Sales for the Fulfillment Answering Chargebacks from Shopify and Paypal Memes for Facebook and Instagram Manual Billing - Ontraport Daily Sales Report Other administrative tasks EDUCATION Bachelor of Science in Accountancy- Polytechnic University of the Philippines Sta. Mesa, Manila, Phils. PROFESSIONAL CAREER Civil Service Eligible-Professional Civil Service Commission-Phils. January 25, 2002