Joy Atienza Joseph

Digital Marketing & E-commerce Professional

Highly motivated and results-oriented digital marketing specialist with 10+ years of experience supporting online marketers to achieve their goals. Proven expertise in driving sales of digital products, optimizing online presence, and managing e-commerce operations. Skilled in SEO, social media marketing, content creation, video editing, and web development. Adept at utilizing a wide range of tools and platforms to achieve maximum impact. Fast learner with a strong work ethic and passion for continuous improvement.

• Digital Marketing: SEO, Social Media Marketing, Content Marketing, Email Marketing, Paid Advertising
• E-commerce: Shopify, Oberlo, Dropshipping, Order Fulfillment, Customer Service
• Content Creation: Article Writing, Blog Posting, Video Editing, Graphic Design
• Technical Tools: WordPress, Google Suite, Slack, CapCut, Canva, 800link, Nichebay, CJDropshipping, QKfulfill, Regwiio, Dropshipman, Kunhive, 17Track, Parcelpanel, Basecamp, Discord, Gorgias, Poky
• Administrative Skills: Data Entry, Web Research, Transcription, Document Handling, Presentation Creation, Google Sheets/Suites

Digital Marketing Specialist (Freelance)

2009 – 2019

• Developed and implemented comprehensive digital marketing strategies across various industries.
• Managed online marketing campaigns including SEO, social media marketing, content creation, and email marketing.
• Increased website traffic, leads, and sales through targeted marketing efforts.
• Optimized e-commerce platforms such as Shopify to improve user experience and boost conversions.
• Delivered exceptional customer service and client support.

E-commerce Virtual Assistant (Freelance)

2015 – September 2025

• Managed daily operations of Shopify stores: order processing, inventory management, and customer support.
• Activated product listings with adequate supplier stock.
• Contacted suppliers regarding problematic shipments or no shipment movement orders.
• Communicated order updates and confirmations with customers before shipping.
• Ensured all orders were delivered or properly handled via resourcing for out-of-stock items.
• Implemented strategies to improve order fulfillment efficiency and reduce shipping costs.
• Resolved customer claims and disputes promptly and professionally.
• Developed and executed marketing campaigns to increase sales and brand visibility.

Based in the Netherlands, servicing clients in US, UK, Australia, Japan

Key Tasks:

• Assign products to the best suppliers (Nichebay, CJ, Wiio, Dayone, Winwin, etc.)
• Activate products with correct SKU, tags, and pricing based on pricing rules
• Process payments for existing orders via suppliers’ apps (Nichebay, Tuckhub, CJDropshipping, Wiio, Dropshipman, Servicepoints, Kunhive)
• Handle orders with issues such as out of stock, shipping delays, pickups, and redelivery
• Review marked-up CJDropshipping or QKFulfill orders for profitability and payment
• Track unfulfilled orders to determine resourcing, checkout from Aliexpress, gift cards, or vouchers
• Record out-of-stock items in Google Sheets for reassignment to other VAs
• Manage Basecamp tickets and respond promptly to address concerns
• Verify items’ availability on Aliexpress when suppliers are out of stock
• Check supplier invoices for accurate payments
• Track order status using 17Track and Parcelpanel to ensure timely deliveries
• List Shopify products using Poky app combined with Canva editing, AI image generation, and SEO optimization for titles and descriptions
• Provide customer support through Gorgias