JOY ASUQUO
CUSTOMER
SUPPORT&ADMINISTRATIVE
ASSISTANT
PROFESSIONAL SUMMARY
Detail-oriented Customer Support and Administrative professional with 5+ years of combined experience delivering
excellent customer service and supporting business operations in both remote and on-site environments. Skilled in
handling high-volume inquiries, resolving customer issues efficiently, and maintaining accurate records using CRM
systems. Known for strong communication, problem-solving abilities, and a calm, professional approach to customer
interactions. Passionate about improving customer satisfaction and contributing to team success.
EXPERIENCE
CORE SKILLS
Customer support (Email,
Resolution
&Escalation Handling
Attention to Details
Customer
Relationship
Management.
Time
Management
&
Multitasking
Communication
November 2025- February 2026
The Virtual Tribe
Chat & Inbound)
Compliant
CUSTOMER SUPPORT AGENT
&
Responded to customer inquiries via email and chat, improving response time by
30%
Resolved up to 80% of customer issues at first contact, enhancing customer
satisfaction
Assisted customers with troubleshooting and provided accurate, timely solutions
Created and managed customer feedback forms using Google Forms, generating
insights that improved service delivery by 20%
Maintained and organized customer records using CRM tools, increasing data
accuracy and accessibility by 40%
Collaborated with team members to ensure smooth service operations and
consistent customer experience
Interpersonal Skills
ADMINISTRATIVE & CUSTOMER SUPPORT ASSISTANT (REMOTE)
August 2023 - July 2025
SwiftCare Support
TECHNICAL SKILLS
Google
workspace(Docs
,Sheets Gmail, Drive,
Forms)
Microsoft Office (Word,
Excel, Outlook)
Provided administrative support including email management,
scheduling, and data entry
Assisted customers with inquiries, ensuring prompt and professional
responses
Maintained organized documentation and customer records
Supported internal operations, improving workflow efficiency
Handled follow-ups to ensure customer satisfaction and service
continuity.
CRM Tools (Zendesk,
HubSpot,
Freshdesk,
Intercom.
Slack, Zoom, Microsoft
Teams
Ticketing Syste.
EDUCATION
University of Calabar, Calabar
B.Sc. Radiography (B. Rad)
CUSTOMER SERVICE (ON-SITE)
March 2022 - May 2023
AgroBridge Agric Services
Attended to walk-in customers and handled inquiries professionally
Managed front desk operations including calls, scheduling, and record
keeping
Assisted with administrative tasks such as filing, documentation, and
reporting
Supported daily office activities to ensure smooth operations
Built and maintained positive customer relationships
