Joy Assima

I am a customer-centric professional with experience in customer support, client relationship management, and digital engagement across multiple industries. I’ve supported and managed large client portfolios, resolved complex issues with empathy, and improved satisfaction and retention through proactive communication. With a background in customer service, social media engagement, and revenue management, I bring strong problem-solving skills, clear communication, and the ability to collaborate across teams. I’m skilled in CRM tools, digital marketing, content strategy, and product management, and I’m passionate about creating positive experiences that help customers feel heard, valued, and supported.