Joy Anne Magalit

Joy Anne A. Magalit Cawayan, New Washington, Aklan 5610 Cellphone: - Email:- WORK EXPERIENCES ADP PHILIPPINES June 2013 – May 2015 IMPLEMENTATION ANALYST – Setting up payroll for small businesses located in the U.S. by inputting new client’s company information and it’s employees personal information, previous payroll balances if there is in the payroll system, ensuring taxes and other deductions are set up correctly as well as earnings, determining the taxes to be set up based on  the documents the client sent, validating all the documents sent by clients. WEST CONTACT SERVICES July 2008 - May 2013 COLLECTIONS AGENT – Accountable for reducing delinquency of assigned accounts. Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts. Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. SYKES ASIA INC. June 2007 – December 2007 CUSTOMER SERVICE REPRESENTATIVE – Provide splendid customer services to customers in a friendly and courteous manner at all times, improve customer's banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay, provide information to customers on their account status and account balances and ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties. EDUCATIONAL BACKGROUND COLLEGE Undergraduate (third year level) of Bachelor of Science in Civil Engineering Technological University of the Philippines Ayala Blvd., Ermita, Manila SECONDARY EDUCATION Aklan National College of Fisheries New Washington, Aklan PRIMARY EDUCATION Cawayan Elementary School Cawayan, New Washington, Aklan     Joy Anne A. Magalit Cawayan, New Washington Aklan 5610 Cellphone: - Email:-  January 7, 2017   Dear Hiring Manager,   I am excited to see your job opening for Virtual Assistant and I hope to be invited for an interview. My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in eg.very company. These work experiences had taught me a lot to qualify for your job posting. I have remarkable interpersonal, organizational and time management skills. I am attention to detail and I double check everything I do to make sure every little detail is spot on. I also bring to the table strong computer proficiencies in MS Word, MS Excel and CRM database applications. Furthermore, I learn new applications quickly and efficiently. I am able to support team goals along with finishing my assigned tasks which makes me a perfect fit for a multitasking environment such as yours. I would like to thank you for taking the time to consider my application, I believe I am an excellent candidate for this position. I hope that you will agree with me that we would work well together.   Very sincerely,       Joy Anne A. Magalit