Joy Ann B Sarona

JOY-ANN B. SARONA Block 3 Lot 3 TMC- Mazari Cove, Barangay Inayagan City of Naga, Cebu Email:- Contact Number:- Career Objective: To obtain a full-time position as a customer service representative at your good company with the intention of serving the community, improving the organizational capabilities and especially enhance my communications skills and helping to meet the needs of those who have questions or problems Education Background: Graduated School March 25, 2017University of San Jose- Recoletos Bachelor of Science in Business Administration- Major in Marketing Management-Candelaria Institute of Cabadbaran Cabadbaran City, Agusan del Norte -Cabadbaran South Central Elementary School Cabadbaran City, Agusan del Norte Work Experience:Bancassurance Sales Executive Employer: BPI AIA LIFE ASSURANCE CORPORATION 15F BPI-Philam Makati, 6811 Ayala Ave. Makati City 1226, Philippines (November 2020 – May 2021) Cross-sell and upsell BPI-Philam products to BPI customers Establish, maintain and grow good relations with bank partners in the branch, and prospective and existing clients of BPI Provide excellent customer service and aftersales service to clients of BPI Prepare, submit, and analyze sales reports on a regular basis Attend weekly meetings with bank parts and Bancassurance Area Managers for production updates and marketing campaigns EMV Customer Assistant Agency: LSERV Corporation Work Area: Landbank of the Philippines-Cebu Mango Avenue Branch (July 2017 – March 2020) Assist in the distribution of forms to clients Assists client in the filing-up of forms and in reviewing of RMIP printout, Entertain client queries (personal or phone in) and relay issues to concerned regular employee. Management of lobby traffic queuing system and ATM queue. Assist in onsite and offsite card distribution Preparation of reports. Assist in the arrangement of SSC (Specimen Signature Card) Preparation of materials for offsite distribution. Training and Seminars: T.A.K.E the LEAD TO SERVICE EXCELLENCE (October 11, 2018) Conducted/ Sponsored by:LANDBANK OF THE PHILIPPINES- CEBU OSMENA BRANCH Skills: Computer skills with Microsoft office (Word, Excel and PowerPoint) Communication skills with a focus on Customer Services Ability to multi-task and work under pressure Ability to work with co-leg Career References: Ms. Moraline T. Torrenueva: Branch Operation Officer Landbank of the Philippines Lapu-Lapu Branch - Ms. Kyle Laye Staneck: Customer Service Associate Landbank of the Philippines Cebu Mango Avenue Branch :- Ms. Monica F. Bondoc: HR Business Partner 15F BPI-Philam Makati, 6811 Ayala Avenue Makati City 1226 Phil - Personal Data: Date of Birth: January 11, 1995 Age: 27 years old Sex: Female Civil Status: Single Height: 157.48 Weight: 48kg Religion: Roman Catholic Language Spoken: Visaya, English, Tagalog “I HEREBY CERTIFY THAT THE ABOVE INFORMATION IS TRUE OR AND CORRECT TO THE BEST OF MY KNOWLEDGE AND BELIEF”.