Joy Angelica Bitoon

Good day! I'm a customer service representative with 8 years of experience in the BPO industry. I have handled phone, email and chat support for customers in the United States for several accounts like financial account where we cater customer queries about balance inquiry, fraudulent transactions and the like. I also handled an online shopping account where we answer customer's question about their refund status and returning the item. And lastly, I also handled account where we answer customer's question about their tax schedules.

I am very much experienced in handling customer service and I am still eager to learn a lot of things here in your team.