Joy Angelic Bella Polleros

JOY ANGELIC B. POLLEROS JOYANGELICPOLLEROS@GMAIL. COM - OBJECTIVE To join a company where I could apply my skills and abilities and become an asset as I continuously enhance my capacity to serve and meet the challenges given to me. STRENGHTS: - Excellent and positive interpersonal skills Highly trainable: high analytical skills, Goal-oriented Strong work ethics Can work under pressure Computer literate: Mac, MS Office, Email, Browsing EXPERIENCE CUSTOMER SERVICE REP PEOPLE SUPPORT April 15, 2008- November 27, 2008 RETENTION ACCOUNT SALES REPRESENTATIVE ELI GLOBAL OUTSOURCING INC. December 1, 2008-November 27, 2010 -Processing account reactivation, deactivation request and payment invoice or receipt processing -Processing subscription downgrade and upgrade SALES / BILLING GREENWIRE GLOBAL OUTSOURCING INC. June 13, 2011- October 22, 2013 - Investigation of billing disputes such as overcharges, delinquent account and unauthorized charges - Processing account reactivation, etc TEAM LEADER GREENWIRE GLOBAL OUTSOURCING INC. October 23, 2013- June 2014 - Handles a team of sales qualifier, closers, customer service and billing/ retention representatives - Tracks team and individual performance for optimum results - Fabricates work preventative measures for call logs, attendance and work ethics - Prepares bi-monthly report of team performance for incentives and evaluation - Assists representatives in handling customer service and billing concerns - Does quality control and verification call for new customers - Monitors individual call handling skills SHIFT MANAGER GREENWIRE GLOBAL OUTSOURCING INC. June 2014- Present -Handles Team Leaders -Assign each member of the team tasks based on their competencies and the needs of the production goals -Utilize the backgrounds and talents of crew supervisors to enhance their abilities and groom them for future management roles -Develop a work environment that encourages compliance with company, state and federal safety and employment guidelines -Set performance matrix for each team member and then work with members to make sure all the metrix are met. -Meet with management once each week discuss the company’s production goals and how the team is working to meet those goals. EDUCATION COLLEGE: SOUTHWESTERN UNIVERSITY (BACHELOR OF SCIENCE IN NURSING-) HIGH SCHOOL: UNIVERSITY OF SOUTHERN PHILIPPINES -) ELEMENTARY: HOLY ROSARY SCHOOL OF PARDO -) ADDITIONAL SKILLS AND ABILITIES - Thrive in environment with changing priorities A self-starter with a strong work ethic and attention detail Exceptional customer service skills routinely handling upset and/or hostile clients Strong analytical and Investigative skills Excellent written, oral and Interpersonal communication skills Ability to follow and apply established policy and procedures 2 - Work well Independently or in a team setting Telemarketing sales experience in health care Good team player and multitasking capabilities Proven initiative and ability to work with minimal supervision Excellent organizational and motivated skills 3