Ekemezie Joy
Customer Service & Support Specialist
PROFESSIONAL SUMMARY
Customer Service & Support Specialist with over 3 years of experience assisting customers across retail, airport ticketing, financial, and
educational environments. Skilled in handling inbound inquiries, resolving complaints, and processing transactions accurately. Known for
maintaining a calm and professional approach while communicating with customers through phone, WhatsApp, email, and chat. Quick to learn
new tools and CRM systems, with a strong focus on delivering reliable and positive customer experiences.
CONTACT
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Remote
EDUCATION
Bachelor of Science (B.Sc) in
Marketing management
University of Calabar (2017)
EXPERIENCE
Retail Customer Service Associate
jsparks online store
Oct 2024 -Dec 2025
Handled 40–60 inbound customer calls daily, responding to inquiries about products, orders,
and delivery status.
Processed and coordinated 30+ customer orders per week, ensuring accurate deliveries and
helping reduce delays and damaged items.
Sourced products from multiple suppliers and coordinated with logistics teams to ensure ontime order fulfillment.
Resolved 90%+ of customer complaints on first contact, addressing issues quickly and
maintaining high customer satisfaction.
Customer Service & POS Associate
Jan 2023 - Aug2024
JoyFull Ventures
SKILLS
Communication
Problem Solving
Time management
Product knowledge
Active listener
Complaint/Conflict Resolution
Appointment scheduling
Data Entry
Follow up
Inbound/Outbound phone
support
TECHNICAL SKILLS &
TOOLS
CRM tools include HubSpot, Salesforce
Dialers (ViciDial, Primo Dialler)
Google Workspace
Microsoft office
Processed 80+ customer payments weekly and assisted with subscription renewals for services
including electricity bills, gas bills, and DSTV subscriptions.
Maintained 100% accurate transaction records, ensuring all payments and transfers were properly
processed and documented.
Resolved 20–30 customer issues weekly related to wrong or double debits, delayed transfers, and
other payment concerns in a timely and professional manner.
Delivered a friendly in-store experience while providing service recommendations, contributing to
high customer satisfaction and repeat visits.
Ticket Specialist/customer service
Dan Elisha Tour & Tickets
Aug 2021-Dec 2022
Handled 50+ inbound customer calls daily, providing accurate information on ticket prices,
availability, car rentals, and hotel services.
Assisted with 30+ bookings and schedule changes weekly, ensuring a smooth and efficient
ticketing process for customers.
Resolved 20+ customer complaints weekly related to delays and service issues, maintaining
professionalism and clear communication to ensure customer satisfaction.
VOLUNTEER
Volunteer Outreach Coordinator
Conducted over 60 outreach calls to engage and support community members, helping increase
participation and membership in church programs.
Coordinated awareness programs in colleges to educate students on drug abuse prevention and
responsible decision-making, ensuring clear communication and engagement with participants.
Participated in the school faculty parliament, representing student concerns, resolving issues
through dialogue, and contributing to positive social changes within the faculty.
