Joy Agberekeme

JOY AGBEREKEME SALES REPRESENTATIVE CUSTOMER SERVICE RETENTION SPECIALIST PROFILE INFO I am Joy Agberekeme, a results-driven sales and customer service professional with strong experience in high-volume call environments and remote sales operations. I specialize in converting inquiries into bookings, and qualify transfer exceeding sales targets, and delivering excellent customer experiences. I have a proven expertise in outbound sales, lead qualification, appointment setting, objection handling, and closing sales techniques. I am highly skilled in effective client communication, problem-solving, good active listening, great inter-personal relationship and being a great team player. These skills enables me needs-based selling, enabling me to deliver tailored solutions that drive retention and revenue growth. Proficient in CRM tools, Google Workspace, and Microsoft Office, I bring professionalism, adaptability, and a proactive mindset focused on sales performance and business growth. EDUCATION ST. PETERS MU/WG NURSERY & PRIMARY SCHOOL, Yenagoa Bayelsa State West African Examination Certificate NIGER DELTA UNIVERSITY Wilberforce Island, Bayelsa State Bachelor of Science in Medical Laboratory Science BAYELSA STATE COLLEGE OF HEALTH TECHNOLOGY, Otwogidi, Bayelsa State National Certificate in Medical Laboratory Technician SKILLS Effective communication Active listening Great interpersonal relationship Team player WORK EXPERIENCE CONSUMER OPPORTUNITY - Wyoming, USA Sales Representative & Head FAQs Key Responsibilities & Achievements Nov. 2025 - Feb. 2026 Managed 200–300 inbound and outbound calls daily, consistently converting prospects into closed sales and meeting set performance targets. Closed sales efficiently by applying consultative selling, objection handling, and needs-based solution strategies. Served as primary FAQs support for agents, clarifying processes, resolving internal queries, and ensuring accurate, up-to-date information flow. Supported team performance by guiding agents on platform navigation, customer handling, and operational procedures. Delivered tailored housing solutions including rentals, rent-to-own homes, and foreclosure opportunities. Maintained detailed CRM documentation to ensure proper follow-up and service continuity. Contributed to improved team productivity and customer satisfaction through accurate information sharing and collaborative problem-solving. PREMIER PRODUCER GROUP INSURANCE SUPERMARKET INTERNATIONAL – Wentzville, Missouri, USA Appointment Setter Key Responsibilities & Achievements March 2025 - Nov. 2025 I managed 100–150 outbound calls daily using Chase Dialer to prequalify prospects and book 10–15 highquality appointments for licensed advisors. I Consistently exceeded daily quota, generating qualified leads that directly supports revenue growth. I worked closely with advisors to develop customized insurance solutions that aligned with clients’ financial goals. I Delivered outstanding client experiences through clear, persuasive communication and tailored insurance quotes. SOLAR AFFAIRS July 2024 - Dec. 2024 Customer Service Representative Key Responsibilities & Achievement • I delivered high-quality customer support via phone, email, and chat, handling 100+ customer interactions daily while maintaining professionalism and empathy. • Resolved customer inquiries, complaints, and service issues efficiently, ensuring high satisfaction and firstcontact resolution. • Applied active listening and problem-solving skills to understand customer needs and provide accurate, timely solutions. • Maintained detailed and accurate customer records using CRM systems, ensuring proper follow-up and service continuity. • Collaborated with internal teams to escalate and resolve complex issues, improving overall service delivery. Consistently met or exceeded performance metrics, including response time, resolution rate, and customer satisfaction scores. Empathy Persuasiveness Working under pressure LANGUAGES English (Fluent) ADDITIONAL INFORMATION CERTIFICATION: EF SET English Certificate, Human Resources Management Certificate, Quality Management System Certificate. Awards/Activities: Brand Ambassador, Solar Affairs Ltd, Nigerian Medical Laboratory Student Association; Merit Award of Excellence.