Joy Agbenu Alicha

Upon Graduation with a Bachelor’s Degree in Library and Information Science and training in customer relation management,I’ve been privileged to utilize my customer service and information management skills and knowledge in excelling as;

A Receptionist | Nigerian Police Radio 99.1FM (November 2021 – March 2023)

• Provided a warm and professional first point of contact for visitors and callers, ensuring excellent customer service. 

• Managed daily office operations, including handling incoming calls, routing messages, and addressing inquiries promptly. 

• Maintained a well-organized front desk area and ensured confidentiality in handling sensitive information. 

• Coordinated appointments, scheduled meetings, and supported administrative tasks, ensuring smooth communication flow. 

• Fostered positive relationships with internal and external stakeholders, contributing to the station's reputation for professionalism. 

A Guest Relations Officer | Nigerian Agricultural Quarantine Service, Abuja (April 2023 – April 2024)

• Acted as the primary liaison between the organization and its clients, ensuring client satisfaction through personalized service. 

• Greeted and assisted visitors, answered queries, and addressed complaints promptly and professionally. 

• Coordinated guest appointments and schedules using Microsoft Outlook, ensuring seamless operations. 

• Supported administrative tasks, including email management, report preparation, and record-keeping. 

• Played a key role in maintaining a professional and welcoming environment, enhancing client experience. 

A Patient Care Service Executive | Evercare Hospital Lekki (June 2024 – Present)

• Deliver exceptional patient-centered services, ensuring all patients and families receive timely assistance and care. 

• Schedule and manage appointments using Microsoft 365 Calendar and Outlook, optimizing patient flow and satisfaction. 

• Provide virtual and chat support using platforms like Microsoft Teams, Zoom, and email, resolving patient concerns and inquiries efficiently. 

• Collaborate with healthcare professionals to ensure seamless communication between departments for enhanced patient care. 

• Maintain accurate patient records, monitor feedback, and implement improvements to enhance service quality. 

• Consistently uphold confidentiality and HIPAA compliance standards in managing patient information. 

Other Key skills include;

• Proficient in chat and virtual support platforms (Microsoft Teams, Zoom). 

• Skilled in email handling, scheduling, and management using Microsoft Word 365, Calendar, and Outlook. 

• Strong communication, multitasking, and problem-solving abilities. 

• Efficient at fostering positive relationships with clients, patients, and colleagues. 

• Experienced in delivering exceptional customer service and administrative support. 

This diverse experience highlights adaptability, professionalism, and a commitment to excellent service delivery.