JOHARAH H. SANCHEZ
Hi, I’m
Virtual Assistant/ Appointment Setter
ANNA
PERSONALPROFILE
To obtain a position in a professional office environment that encourages
innovative thinking, recognition, and career development.
TECHNICALSKILLS
Business writing
Business email correspondence
Email marketing
Live chat operation
CRM handling
Social media updating
Researching
Data entry
Microsoft Office (Word,
Excel,Powerpoint, Outlook)
Inbound and outbound call handling
Calendar Management
Knowledge in:
Siebel Systems
Agent Desktop
Billing Tool
“To lead, challenge and be challenged”
EDUCATION
Bachelor of Science in Criminology (June 2012 – May 2014)
TRAININGS:
Product Specific Training for eBay Billing and General Inquiry
Product Specific Training for Hotel Tonight Product Specific Training for DirecTV Global
Communications & Management Training
On the Job Training at Heritage Real Estate Group Handling Cold Calling, Appointment
Setting and Social Media Management
PROFESSIONALEXPERIENCE
Community Support Agent: eBay US & Canada
- Responsible for answering customer’s concern, inbound & outbound call
and emails included.
- Processing refund, filing a case under eBay’s seller/buyer protection
program.
- Explaining invoices and walk through all the customer’s concern.
PERSONALSKILLS
Hard working,
Can manage to work in a complex task.
Capable of working successfully within
a group or individually. Excellent English
skills
Detail oriented
Organized
Resourceful and reliable
Hotel Rate Shopper: Hotel Tonight Smartphone App
- Getting Hotel Rates from hotel website and encode it to our database.
- Used several tools like smartphone to find the cheapest hotel rate possible.
Customer Service Representative, Billing Expert: DirecTV
- Address to customer’s concern and give them the right resolution
- Explain the bill and billing cycle.
- Process payment, refund and extension.
VIRTUAL ASSISTANT : MOVNG SERVICES COMPANY AND REAL
ESTATE COMPANY
- Social Media Management
- Email Marketing,
- T eleMarketing.
- Lead Generation
- Inbound/Outbound Calls
