Jovy Otto

Excellent Quality Customer Complaint Specialist with 4+ years of intensive experience focused on processing and management of product quality issues coming from Sales/Distribution companies and global customer service units. Passion in delivering an end-to-end customer-oriented solution within the SLA that secured high customer retention and subsidized continues product quality improvement. Possessing a high-level of initiative with outstanding organizational and managerial skills to prioritize my tasks and to manage workloads, proactive with analytical approach in decision making and solving problems along with interpersonal skill (fluent in English and advance in German – written and spoken), detailed/result -oriented ensuring to make works done efficiently and with willingness to „go that extra mile “are my greatest assets that enable me to work constantly target-oriented