JC
JOVITA COLETO
VIRTUAL ASSISTANT | E-COMMERCE SUPPORT
| CUSTOMER SERVICE
CONTACT-Mandaluyong City, Metro Manila
Philippines
https://tinyurl.com/JovitaVA
PROFILE SUMMARY
Dedicated Virtual Assistant with experience in customer service, ecommerce support, and community management. Skilled in handling
inquiries, order processing, and online store tasks with accuracy and
professionalism. Flexible, a fast learner, and committed to delivering
excellent customer experiences.
EDUCATION
WORK EXPERIENCE
2011 - 2013
SYSTEM TECHNOLOGY INSTITUTE
E-commerce Store Intern (Customer Support & Order
Management)
Information Technology
SKILLS
Customer Support (Email, Chat &
Ticketing)
Shopify & Amazon Store Assistance
Order Processing & Tracking
Administrative Support & Data
Entry
Social Media Manager
Community Moderation
TOOLS
Shopify
Slack, Discord, Microsoft Teams,
Zoom
Zendesk, Freshdesk,Gorgias
Google Workspace
Canva, Capcut, Lightroom,
Notion
Trello, Asana, Monday.com
Gmail, Outlook
Microsoft Office
Startup Online Boots Store — April 2023 to May 2023
Handled customer inquiries via chat and email, ensuring timely
and professional responses.
Processed and verified customer orders to maintain accuracy and
avoid delays.
Tracked shipments and provided status updates, contributing to
positive customer experiences.
Social Media & Community Manager
VA Bootcamp Coaching Page — October 2021 to December 2021
Managed the official Facebook group and page, ensuring timely
responses to inquiries and member requests.
Approved members and content, ensuring alignment with group
guidelines.
Scheduled and posted engaging content to improve online
presence and interaction.
Supported webinars (chat flow, Q&A, support assistance),
contributing to positive attendee experiences.
StoreHead
Stores Specialist Inc — August 2018 to June 2021
Submitting daily and weekly sales report
Updating Tax log sheet
Daily Merchandise Inventory
Manage boutique staff and schedules
