Jovimay B. Broughton

Jovimay B. Broughton Mobile Number:- Address: Blk. 25, Lot 15, Brgy. San Isidro, Greenpark Village, Cainta Rizal, Philippines E-mail Address:- Objective: To obtain a position where I can maximize my multilayer of management skills, quality assurance, program development, training experience and customer service. Summary of Qualifications: Major strengths include strong leadership, excellent communication skills, competent, strong team player, attention to detail, dutiful respect for compliance in all regulated environments, as well as supervisory skills including hiring, termination, scheduling, training and other administrative tasks. Computer and Internet literate. Highlights of Qualification • • • • • • • • 10 years of amalgamate experience in the field of Communication Arts, Training and Call Center Business Process Management Effective public relation and communication skill Effective administration of training classroom management Competent event planning and organizational ability Implement business process procedure and training A skilled communicator with exceptional presentation skills Possess expertise in working on international and multicultural environments Highly motivated; committed to deliver top quality results Areas of Expertise Training Development • Decisive measurement, evaluation of training sessions and preparation of training materials Process Management • • Effective financial business process operation and production service Maximizing organizational performance, assuring quality and conformance Public Relations and Communication Arts • • 1 Support organizations efficiently and strategically achieve their public relations objectives in an optimum possible way Develop a supportive relationship with organization and audience Event Management • Achieve client’s maximum profitability and promote their business by providing excellent entertainment solutions planning and design. Work History January 2015 – Present Freelancer – GVA / Social Media Management / Others • • • • • • Manage a team of Virtual Assistants and provide training for new VAs. Responsible for data entry encoding information using different platforms supplied by various clients Ensures that all customer information is updated in the client’s database Provide virtual assistance by assisting clients in scheduling meetings, appointments and the likes Provide virtual assistance by managing different social media platforms (FB, IG, Twitter) this includes but not limited to uploading photos, website and page content, product content and customer traffic Create presentations for client pitch, business presentations and the likes. January 2016 – December 2016 Global-Estate Resorts, Inc. Training and OD Manager • • • • • • • • • • 2 Plans, develops, implements and administers HR programs for company employees. Responsible for development and integration of human resource programs and associated, multiple projects to achieve strategic business goals and operational objectives. Directs the needs assessment for training and staff development to enhance the effectiveness of employee performance in achieving the goals and objectives of the company. Identifies/incorporates best practices and lessons learned into program plans. Provides a broad range of consultative services to all levels of employees regarding policies and procedures. Facilitates communication among employees and management. May guide managers and employees on problem solving, dispute resolution, regulatory compliance and litigation avoidance. Provides expertise in strategy development and execution, planning, and facilitation of employee relations efforts. Assists with planning, implementation, and ongoing maintenance of labor relations, employee relations, equal employment opportunity, diversity, and compensation programs. Consults with management and employees on equal employment opportunity issues and charges. Designs and develops HR training programs for management and employees. Develops and maintains instructional programs. Develops learning activities, audio-visual materials, instructor guides, and lesson plans. • • • • Reviews evaluations of training courses, objectives, and accomplishments. Makes assessments of effectiveness of training in terms of employee accomplishments and performance. Trains employees on HR issues and practices. Presents course materials. Consults with management on performance, organizational, and leadership matters. Conducts needs assessments to determine measures required to enhance employee job performance and overall company performance. Competencies Human Resources Capacity Strategic Thinking Customer/Client Focus Communication Proficiency July 2015 – December 2015 TaskUs Philippines Training Manager – Level 1 • • • • • • • • • • • • • 3 Evaluate Training Specialist performance and the effectiveness of training programs, providing recommendations for improvement. Provide performance feedback to Training Specialists and Supervisors and devising individual learning plans. Provide logistical support, course development, delivery, evaluation, process measurements, and cost management to the Training Director. Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets. Assist with the development of strategic plans. Developing effective induction programs for the team. Conducting appraisals for Training Specialist and Supervisors and recommending it to the Training Director Managing the delivery of training and development programs and, in a more senior role, devising a training strategy for the organization; Monitoring and reviewing the progress of Training Specialists and Supervisors through questionnaires and discussions with clients; ensuring that statutory training requirements are met. Amending and revising programs as necessary, in order to adapt to changes occurring in the work environment. Helping line managers and trainers solve specific training problems, either on a one-to-one basis or in groups. Keeping up to date with developments in training by going to meetings and attending relevant courses; Having an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages; Researching new technologies and methodologies in workplace learning and presenting this research. May 2006-July 2015 Aegis PeopleSupport, Philippines Client Specific Trainer – Training Lead – Financial & Banking Services / Emerging Markets / Tech and Telco / ANZ Verticals • • • • • • • • Train-the-Trainer in Victoria, Melbourne Australia Responsible for effective administration of training, including delivery, classroom management, measurement and evaluation of training sessions; ensure values are integrated in lesson planning and outlining; preparation of training materials as designed by Lead Trainers Participate in all team planning sessions Participate in all monitoring and feedback sessions with team to monitor performance Participate in training team and department meetings Relay to Senior Trainer all needs (as they arise) identified for the development of the individual and training team. Benchmark with the Senior Trainer on individual performance vs. team performance. Attend to all training programs geared towards personal/professional certification & development as spearhead by People Support University. To date, has attended the following training curriculum in preparation for promotion to the next level position: • • • • • • • • • • • Administering Training Adult Learning Principles & Methodologies Instructional Methodologies & Lesson Planning Classroom Management Presentation Skills Facilitation Skills Needs Analysis MS Excel Certified for GROW Coaching 5S Workshop with Ariva Events Management Managers Forum – Presentation Skills Educational Background: College: Lyceum University of Batangas Bachelor of Science Major in Mass communication Capitol Site, Hilltop Batangas City, Philippines High School: Golden Gate Colleges Batangas City Elementary: Little Jesus Montessori School Rizal Avenue Batangas City, Philippines 4 Personal Information: Birthdate: May 13, 1979 Birthplace: Batangas City, Philippines 5