Jovilene Aiza Reyes

 Jovilene Aiza Reyes Executive Assistant/ Customer Support Jovilene Aiza Reyes Blk 20 Lot 13 Deca Home Talomo, Bago Gallera, Davao City, 8000 (office- /- (Philippine Number)- ㅡ Summary My broad experience in the virtual world have grown in me and thus helped me developed great skills with schedule management, problem solving, word processing, critical thinking, email management, problem solving and having a strong work ethic. An extensive and highly skilled administrative virtual assistant that can provide a wide set of skills for different tasks and perform with top quality amongst competition. ㅡ Experience Simpli Pleasure / Customer care, Admin Assistant June 2016– Dec 2019 USA Simpli Pleasure is a retailer and designer brand of intimate products that practices a minimalist philosophy and sells exclusively online.  Shopping for adult products should be discreet, exciting and tickle the imagination with fantasy; not drown the adventure through an intimidating selection of features and sizes. The design of our products is a reflection of the prestige and elegance of the people who buy them. www.simplipleasure.com Nova of California / Administrative Assistant, SEO and Guest posting June 2017– Present California, USA NOVA of California is a lighting and décor company that sells original design with a California modern edge. Founded in 1923, NOVA is the oldest lighting company in North America. The desire to create beautiful, functional products has persisted in every decade of our story. We fill homes and guest rooms with warmth and comfort by offering professionally crafted products. We love to make beautiful, well-made products using valuable and durable materials and appreciate your support of our original designs. www.novaofcalifornia.com Posh Furniture / SEO, SMM, Word press, Guest post blog outreach, page landing January - California, USA POSH Furniture Rental - creating amazing in furniture rental . Great pricing, unbelievable quality and extreme servicing nationwide. www.poshfurniturenow.com Switch.cm / SASS Support, SEO, SMM Dec 2017 – January 2019 Singapore SWITCH.CM specializes in hotel API architecture & builds reservations software for hotels around the world.  We generate revenue by helping properties improve their technology infrastructure. www.switch.cm Acalvio / Sales Development Representative June 2017 – January 2018, California Acalvio is an innovator in delivering Advanced Defense solutions using a combination of Distributed Deception and Data Science technologies. Led by a seasoned team of security, networking, data science professionals, Acalvio allows security practitioners in detecting, engaging and responding to malicious activity with high precision in a timely and cost-effective fashion. www.acalvio.com Equimed / Product importer, drop shipping, project management Dec 2016 – Dec 2017, Bangkok eCommerce Company Kimchi Socks LLC / Executive Assistant April 2016 – May 2017, South Korea kimchisocks.com Literati LLC Grp / Executive Assistant and Housekeeping manager, SEO and Digital Marketer May 2015 – May 2017, New York Literati Group LLC provides furnished housing for young professionals, international students, and graduate interns in the New York City area. Literati creates a unique living situation for intelligent people from diverse backgrounds, offering them an authentic New York City resident experience. With a network of over 50 countries represented, Literati is a cosmopolitan company that understands quality living spaces. www.literati.nyc Lillian Eve / Executive Assistant July 2015 - October 2015 We are a creative group of people passionate about innovating beautiful, conscious products. We believe that it is our job to create a world where our health is not at the mercy of our cosmetics, and we reaffirm this commitment with every bottle of nail polish we make. http://lillianeve.com Genpact Phil / Process Associate September 2014 - May 2015, Philippines A company where I handle collections of credit for a reputable credit card company - Citibank. Teleperformance Sucat / Customer Support Specialist July 2012 - January 2013, Philippines A company where I handle customer service for Hotels.com customers. I have a CSAT of 95%. Teleforce Asia Inc. / Telemarketer and Customer Support June 2011 - June 2012, Philippines We serve as customer service and telemarketer for our customers. Sales Person of the month from January 2012-May 2012. ㅡ Expertise My expertise includes: 1.) CRMs (Hubspot , Zoho and etc) 2.) Trello / Slack / Asana 3.) Google Sheet and DOCs / Microsoft Office 4.) Office 365 / OneDrive 5.) Canvass / Photoshop 6.) Google Calendar / Scheduleonce / youcanbookme / other scheduling softwares 7.) Quality Analyst - Product testing 8.) cVent 9.) Evernote 10.) Conference and Event Coordination 11.) Web research 12.) Salesforce / Data.com 13.) Project Management 14.) Recruiting 15.) Social Media Marketing (Twitter Ads, FB manager, LinkedIn, About.me and product listing) 16.) Customer Support calls / Sales 17.) Recruiting (Upwork, Freelancer, Guru and other Job marketplaces) 18.) Payroll and timesheet software 19.) Bookkeeping and accounting management 20.) Email Management and Mass Mailer / Bulk Mailer 21.) iWork (Pages, Numbers and Keynotes) 22.) SEO and Digital Marketing 23.) Content Writing and Page Landing 24.) Project Management 25.) Guest Posting 22.) Shopify, Shopified app and Oberlo ㅡ References Edwin Xiao - CEO, Founder of Literati LLC - - Daniel Edelist – CEO, Novalamps of California – 310 - Delissa Taylor – VP, Posh Furniture California – 661- 599 - 2269 Sheryl Dalmacio – Quality Analyst (Icomm- Maria de Guzman – Team Manager (Simpli Pleasure-