JOVIE N. ROM- | Mobile: 1 - | 95 Richwood Crescent, Brampton, ON
L6X4K7
Summary
Knowledgeable and professional at administrative support and customer service objectives. Brings 7
years’ experience managing fast-paced, front desk operations. Strong planning, problem solving and
communication skills.
Skills
- Strong organizational skills
- Customer service expert
- Multitasking and prioritization
- Energetic work attitude
- Meticulous attention to detail
- Flexible
- Time management
- Strong interpersonal skills
- Back office operations
- Documentation and reporting
- PC proficient
- Data Entry
- Scheduling and calendar management
- Transcription
- Microsoft Office proficiency
- Google Docs and Sheets
Experience
07/2002 - 09/2002
Philippine Bank of
Communications
Makati, NCR
Office Clerk
- Managed administrative activities for the Bank office, including client
communication, scanning documents and distribution of mail.
- Strictly adhered to confidentiality protocol regarding client information
and documents.
- Achieved results in an ambiguous environment with a high level of
accuracy and attention to detail.
- Managed clerical needs of company employees, including copying, faxing
and file management.
- Responded to telephone inquiries from clients, vendors and the public.
- Supported office clerical functions using word processing and other
software, email and office machines.
11/2002 - 04/2003
Philippine Savings
Bank
Manila, NCR
Office Clerk
- Managed administrative activities for the office, including client
communication, scanning documents and distribution of mail.
- Delivered excellent customer support and customer service experiences
when interacting with large groups of people in a busy office.
- Responded to telephone inquiries from clients, vendors and the public.
- Met incoming customers with professional approach and provided
friendly, knowledgeable assistance.
05/2003 - 02/2004
Merchant's Bank
Makati City, NCR
Customer Service Representative
- Responsible for assisting customers with their banking needs. Works with
customers over the phone or face-to-face in a branch location.
- Responded promptly to general inquiries from members, staff and clients
via mail, e-mail and fax.
- Guaranteed positive customer experiences and resolved all customer
complaints.
- Managed quality communication, customer support and product
representation for each client.
- Performed store opening duties, including counting cash drawers and
checking all equipment for proper functioning.
- Assisted customers by answering questions and solving problems.
11/2004 - 08/2008
UCPB General
Insurance
ensure
Company, Inc.
Makati City, NCR
Insurance Processor/Admin Clerk
- Process applications for, changes to, reinstatement of, and cancellation of
insurance policies. Duties include reviewing insurance applications to
09/2008 - 09/2009
Security Bank
Makati City, NCR
Customer Service Representative
- Responsible for assisting customers with their banking needs. Works with
customers over the phone or face-to-face in a branch location.
- Guaranteed positive customer experiences and resolved all customer
complaints.
- Assisted customers with sales transactions in a timely manner to
guarantee high level of customer service.
- Answered customers' questions and addressed problems and complaints
in person and via phone.
that all questions have been answered, compiling data on insurance policy
changes, changing policy records to conform to insured party's
specifications, compiling data on lapsed insurance policies to determine
automatic reinstatement according to company policies, canceling insurance
policies as requested by agents, and verifying the accuracy of insurance
company records.
Education
2002
Manila NCR
Bachelor of Science in Business Management
Eulogio Amang Rodriguez Institute of Science and Technology
