Jovie Diano Gesultura

PERSONAL PROFILE A Virtual Assistant with 6 years experience in various tasks. A tech savvy and problem solver that you can rely on. Enthusiastic individual with superior skills in both team based and independent capacities. WORK EXPERIENCE UCG Company| March 2022 - April 2024 Calling warm/cold leads leading to the potential home owners who would like to sell their property. Lead entire outbound sales team in arranging sales appointments in every month on the job, on average 10-15 CUSTOMER SERVICE REPRESENTATIVE/ appointments per week COLD CALLER/APPOINTMENT SETTER/ ORDER PROCESSOR FOR E-COMMERCE Improve operations efficiency and customer satisfaction. Setting Appointments CONTACT INFORMATION JOVIE GESULTURA -https://web.facebook.com/zoevy.10 - EDUCATION HISTORY College ASSUMPTION COLLEGE OF NABUNTURAN Course: Bachelor of Secondary Education Major in English Secondary level [-] Nabunturan National Comprehensive High School Elementary Magsaysay Elementary School FORCE INDUSTRIES AUSTRALIA| Oct 2021March 2022 Placing and processing orders of the of the customer Answering emails, chats and calls regarding customer’s order. Process payment via checking/savings account. Provides accurate information and assists callers with basic inquiries and/or problems regarding their orders CSR {EZVIZ ACCOUNT}| August 2021-Oct 2021 Chat Support/ Email Support/Technical Support/Customer Service Representative) Answering emails, calls and chats regarding technical issues on their CCTVs. WORK EXPERIENCE IBEX GLOBAL (DECEMBER 2020 –JULY 2021) Customer Service Representative Process payment via checking/saving account. Provides accurate information and assists callers with basic inquiries and/or problems regarding direct bill accounts. Pitch sale for adding new lines on customer’s account. Basic Troubleshooting VXI GLOBAL HOLDINGS (DECEMBER 2018DECEMBER 2019) Customer Service Representative Process payment via checking/saving account. Provides accurate information and assists callers with basic inquiries and/or problems regarding direct bill accounts. Pitch sale for adding new lines on customer’s account. Basic Troubleshooting ALORICA (JUNE 2018- NOVEMBER 2018) Customer Service Representative Process payment via checking/saving account. Provides accurate information and assists callers with basic inquiries and/or problems regarding direct bill accounts. Pitch sale for adding new lines on customer’s account. Basic Troubleshooting TEACHER De La Salle JBC | (May 2015 -May 2018) Grade 9 Adviser English Teacher Grades 8-10 Editorial Cartooning Moderator Artist Guild Moderator Literature Moderator KEY COMPETENCIES AND SKILLS Interacting with colleagues on a professional level and able to establish and maintain productive relationships with them. Supporting and promoting the ethics of the company Enforcing rules and regulations. Active team member with self drive and motivation. Can make quick decisions. SKILLS Billing Experience Sales Associate Proficient in computer Software Systems Phone and email Handling Capable of working under time pressure Able to read, write and verbally communicate in English Decision Making