Jovia Nalujja

NALUJJA JOVIA TEL NUMBER: : - /- EMAIL ADDRESS- Objective: Dedicated professional with a background in Information Technology and extensive experience in managing operations, compliance, and customer service. Seeking opportunities to leverage skills in digital marketing, financial services, and project management to drive organizational growth and success. Education:    Bachelor of Information Technology, DIT, Kampala International University,- Uganda Advanced Certificate of Education (UACE), Nakaseke International School,- Uganda Certificate of Education (UCE), Mazzoldi College School,- Professional Experience: Managing Consultant Shafsoft Digital Marketing Agency, Nov 2022 – Present   Lead and manage digital marketing projects, overseeing client relationships and ensuring timely delivery of services. Develop and implement marketing strategies to increase brand visibility and drive customer engagement. Front Line Associate (Remittance and Forex Teller) Dotcom Forex Bureau Ltd, Jan 2019 – Oct 2022    Provided exceptional customer service to clients, handling remittance and forex transactions efficiently. Demonstrated expertise in compliance and Anti-Money Laundering (AML) policies, ensuring adherence to regulatory requirements. Represented the company at Western Union International, contributing to the development and implementation of compliance measures. Secretary and Office Manager Omax Petro Gas Consult Ltd, 2016 – 2019   Managed office operations, including scheduling appointments, handling correspondence, and maintaining records. Facilitated communication between staff and management, ensuring smooth workflow and efficient office functioning. Skills and Competencies:  Proficient in English and Luganda (Advanced level written and spoken)     Extensive computer skills including Microsoft Office Suite (Word, PowerPoint, Excel, Outlook), data processing software (CAREWare, SPSS, SAS), and design software (Adobe Illustrator, Photoshop). Strong project management skills with experience in program development, strategic planning, and budget management. Excellent communication and interpersonal skills, with a proven ability to build consensus and foster teamwork. Experience in consulting and providing business solutions to clients in various industries. Consultant Services:    Business consultant at Cafe Beta Uganda. Consultant at Dotcom Forex Bureau Ltd. Representative for Dotcom Forex Bureau Ltd at Diamond Trust Bank.