Jovi May A. Malonzo

Jovi May A. Malonzo Primary Address Block 3 Lot 5 Phase 1-A Maryhomes Molino 4, Bacoor Cavite Phone:- E-mail:-- Objective To work with proper ethics, enhance my skills, further broaden more my knowledge and be an asset of the company on the certain field that I would choose. Personal Background Date of Birth Birth Place Status Sex Height Weight : : : : : : March 11, 1986 Quezon City Single Male 5’8” 124 lbs. Education Elementary Mater Carmeli School Lagro Novaliches, Quezon City 1999 High School Holy Infant Montessori Center BF Homes Deparo, Caloocan City 2003 College/Vocational 2 Years Course of Computer Technology *Took Computer Hardware Servicing Oxfordian Colleges of Dasmarinas Paliparan 3, Dasmariñas Cavite 2012 Languages Filipino and English Hobbies Cooking (Filipino Cuisines, Dessert, Beverages), Photo/ Picture Editing (Adobe Photoshop), Computer Online Gaming (Real Time Strategy Games) Movies and Games Downloading Work Experience (Job Descriptions) RVA Inc. (Toner Refilling Station) May 2012 – Oct. 2012 Toner/Printer Technician  Run and analyze print tests of inkjet and toner cartridges using international standards.  Refilling empty laser printer toner cartridges with new toner powder  Install and operate printers to run print tests. Rocis Inc. (PLDT Subcontractor Company) Nov. 2012 – May 2013 Telecom Technician  Install and fixed network equipment and set up new telecommunications services  Ensure that equipment and circuit installations are of good quality  Place or terminate cables, including mostly made of Copper Wires  Undertake proof tests such as line testing, circuit commissioning and power tests  Set up modems and customize software application used in telecommunications Garena Philippines Aug. 2013 - Aug. 2015 Computer Technician/Software Installer  Setup a server and client network that would fit to companies process  Install or repair Windows computers with standardized applications and networking software, diagnosing and solving problems that develop in their operations.  Consult with engineering staff to evaluate interface between hardware and software, develop specifications and performance requirements and resolve customer problems.  Respond to user questions and explain the operation of the product installed. Perform other Computer related duties as required. Sutherland Global Services Feb. 2016 - Feb. 2017 Technical Consultant @ BlackBerry Account  Responsible in ticketing procedures & tagging the tickets base on customer’s issue.  Perform complex troubleshooting until exhausted all applicable steps.  Process escalation by drawing out log files and sending it to the Analyst for further case investigation.  Responsible in callbacks & email follow-ups by giving on time updates to clients or customers.  Responsible on closing the ticket if proper resolution has been applied. TPG Telecom June 2017 - Sept. 2017 Helpdesk  Providing assistance in operating network equipment such as ADSL and dial-up modems, routers, firewalls, proxy servers.  Knowledgeable in reading line test: able to read capacitance that provides concrete description of copper, or internet line issues starting from the line exchange up to customer’s premise; able to determine if issues is cause by battery leaks, open circuit, short circuit, worn out copper wires and sockets and network equipment such as modems and routers.  Knows how to troubleshoot fiber line issues starting from the exchange point up to customers premise. Additional Work Experience Jollibee, Novaliches Service Crew, Grill Cook 2005 Cybertroops Computer Café, Molino Computer Attendant, Substitute Computer Technician 2010 Computer Skills Computer Operations Advance Windows MS Office Applications (Word, Excel, PowerPoint, Publisher) Internet Browsing & Keyboarding Computer Hardware/Software Servicing System Troubleshooting, Disassembling/Assembling Network Cabling (Peer-Peer Connection, Internet Café Setup) Manual Virus Detection/Deletion PFsense Installation Advance Router/Firewall Settings Traffic Shaping Configuration Squid Proxy Setup (Caching of many different kinds of Web objects, including those accessed through HTTP and FTP) Licenses and Certificates NCII Tesda Certified CHS (Computer Hardware Servicing) Tech Tutor 3 (Certificate of Participation) Paradign Shift in ICT Learning PFSense Certification (Training module) AMA Computer Learning Center References Aljohn Nofies Mabuhay Paliparan Dasmariñas Cavite- Willy Cordito Owner of Nescan Internet Café- Dir. Rey Balibago Director of Oxford Colleges- Jovi May A. Malonzo