Joven Zanoria

Contact  L5 Blk49 AFPOVAI Taguig City - - - https://www.linkedin.com/in/j ZANORIA, JOSEPHUZ VINCENT PRODUCT MANAGER / SCRUM PATRIOT oven-zanoria-/ Skills Product Management Development Roadmap Backlog Prioritization Planning & Strategy Research & Analysis Software Development Agile SCRUM Business Analysis Project Mgmt Scrum Master Functional Test UX Others Stakeholder mgmt JIRA / Trello Wireframing / Mockups CRM ERP SAAS Experienced and goal-driven product guy, well-versed in product research, design and development. Smart working and focused professional with indepth understanding of market, customer and business needs. Demonstrated success in handling the full product development lifecycle with an efficiency-driven approach. Adept at collaborating with team members, other departments and customers to produce relevant, highquality products that drive company growth. Well-organized and proactive with excellent communication and planning abilities. Experience Product Head Zion Food Concept | 2018 - Present • Determines areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations. • Monitors the full operations of the potato food and lemonade franchises from marketing concept to design, sample production of new products, testing, forecast, cost, promotion, sales, consumer support, and actual delivery. • Creates the product journey and devise marketing strategy to improve online and physical store sales. • Ensures top notch quality of the products, reviews customer feedback and responds with appropriate actions. • Reviews sales and delivery data and expense reports to ensure profitability is maintained. • Come up with promotional schemes to increase the number of returning customers. Product Manager Black Fin Technology | June 2019 - December 2019 • Managed the stakeholders, requirements and the development team every Sprint for 3 Products • Prioritized the Product Backlog and writes User Stories in Trello for grooming. • Gave product demos to stakeholders and creates Change Requests if necessary. • Provided direction for the product growth and enhancements • Spearheaded Functional and User acceptance tests • Managed product roadmap from concept, to design, beta production, testing, cost, actual go live, promotion, support, and finally product end of life. • Translated product initiatives into detailed epics, user stories and mockups. • Communicated the strategy to the team and stakeholders to eliminate gaps and showstoppers • Heads planning and E-scrums and standup sessions, facilitates team retrospectives KEY MILESTONE: Successfully built and deployed an online broker site for the advisers of a financial group in NZ Industries  Information Technology  Banking and Financial  Fintech  Online Gaming and Casino  Payment Solutions  Telco  Education Technical Business Analyst (PO) Seven Seven Global Solutions | Sep 2018 - Mar 2019 • Deployed to a client (travel industry) as the product owner and business analyst for an API and frontend project to be utilized by travel counselors across the globe. • Prioritized the Product Backlog and wrote User Stories for grooming. • Provided product demos to stakeholders and obtains sign-offs. • Occasionally the Scrum master for the team, removing the impediments to keep the team on the right track. • Conducted interviews with key business users to collect information on business processes and user requirements. • Reviewed systems, records and other documents to obtain business information and key data informing responses to development requests. • Inspected the delivered functions and features align with the acceptance criteria KEY MILESTONE: The MVP went to production in January 2019 making it just a few months to design and build. Product Manager Shang Software Solutions | Jun 2017 - April 2018 • Managed different casino products from concept to design, sample production, testing, forecast, cost, promotion, support, and finally product end of life or enhancements • Coordinated with the branding & marketing teams on the implementation of marketing efforts for the growth of the business • Interlocked and collaborated with local management teams: design, development and UX to align and enable software/infrastructure/tools/support needed to provide superb customer gaming experience • Taught Scrum practices such as planning, standup sessions, sprint reviews and retrospectives • Collated and validated product requirements, documents into a Product Requirements document and spearheads UAT • Managed a product roadmap from concept, to design, beta production, testing, cost, actual go live, promotion, support, and finally product end of life. KEY MILESTONE: Design and Implementation of Mobile Web and Mobile App Live Casino, new side games and improved China Market desktop and mobile sites which improved overall monthly profitability by more than 30%. Certifications / Trainings  Agile Scrum Foundation Professional CertiProf - July 2020  Managing Difficult Conversations Dev Dimensions Int June 2016  Agile Scrum Master Training Scrum.Org - June 2013  Business Analysis Fundamentals International Institute of Learning - Oct 2014  Facilitation Skills + Writing & Managing Requirements Documents International Institute of Learning - Oct 2014  Presentation Skills Workshop Lawson - May 2009 Product Owner (Sr BA) Get Qualified Australia | Aug 2016 - Mar 2017 •Directed full development lifecycle, including concept design, feature definitions and production support.Responsible in managing the prioritized product backlog and understandable user stories or product requirements. • Supported production systems and marketing/sales staff by recommending and implementing process and system enhancements. • Lead and directed activities such as requirement definition, research, analysis and testing, training and documentation. • Maintained good customer relationship and acts as IT/vendor liaison during analysis, requirements definition and design activities. • Maintained and supported a broad range of processes and related systems (CMS, CRM, Telephony, BI) • Collaborated with business stakeholders to define and scope the business requirements and develop solution alternatives and use cases • Handled project management tasks like daily status updates, business and system risk/impact analysis, planning sessions and product inspection and retrospectives • Lead testing activities for maintenance and project assignment; provided guidance for testing strategies, scope and scenarios; reviews and provides testing related estimates and effort; prepares and reviews test plans • Analyzed customer behavior and competitor strategy through data analytics. KEY MILESTONE: Successful migration from Zoho CRM to Salesforce and implemented 10 industry microsites which improved the traffic and lead generation / conversion. Business Analyst (Manager) Macquarie Offshore Service Pty | Jan 2014 - July 2016 • SME for the main trade counterparty data system for the whole division. • Documented stakeholders and business owners’ requirements for the new system. • Designed and presented prototypes, solutions and process remediation to senior management and directors. • Wrote User Stories and Functional Specs in JIRA and provides storytelling to Devs and QAs • Provided solution walk throughs, demos and road shows to users across business users in US, ASIA, EU & ANZ • Spearheaded the UAT cycles across different business groups and divisions and ensures complete sign-off is given. • Coordinated Project planning, project updates with the Program/Delivery Manager, Technical Lead and QA manager. • Also acted as an immediate project manager and functional tester. KEY MILESTONE: SME for Middle Office across different Asian, European, ANZ and US countries for the Counterparty Database optimization /and big data migration project. Designed the to-be model and new system for the said project. Tools used  JIRA/ Trello / Notion  Balsamiq / Draw / Visio  MS Office / 360  Slack / MS Teams / G Suite  Salesforce / Zoho  Github / Postman  Piwik / Crazy egg / Sitecatalyst / Cliqview / Jasper / GA Product Owner (Sr BA) Novenix / Tyche Consulting | Apr 2012 - Dec 2013 • Stakeholders engagement – consolidation of Business requirements and capturing “as-is” processes and formulate “to-be” processes for approval. • Designed and Implemented E-Commerce Creative Solutions for clients (Web Cashier) • Wrote User Stories and Functional Specs Documentation. • Coordinated with the Affiliates and Asian Translators for Content Management changes. • Leads and coordinated Scrum, Sprint Elaborations and Sprint Planning sessions. • Provided walk throughs to developers on the requirements and processes. • Gave system demos and walkthroughs to Users. • Acted as the mediator/coordinator of stakeholders and development team on production issues and concerns. • Sent notifications and info blast to project owners and users for system updates and new version releases. • Owned the Product backlog and prioritized according to importance and business impact. KEY MILESTONE: Design and Successful implementation of mobile Cashier (Online Payment processing of Deposit, Withdrawal and Local Bank Transfer across CN, TH, MY, INDO, KOR) for different Asian casino markets. Implemented the CMS tool for Marketing and Products team. Business Analyst (Supervisor) Eastern Telecoms | Aug 2011 - Apr 2012 • Client engagement – consolidation of Business requirements and capturing “as-is” processes for Business Process User Requirements Specs documentation • Analysis and Design – converts Business requirements into Diagrams and UML in order to design the “to-be” processes for an automated system illustrated in the Business System and Specifications document. • Documented the Business Process and User Requirements and Business Process System Specifications document. Created Report Layout using BI tools according to the requirements of the stakeholders. • Monitored project timeline, status and resources. Provides feedback and updates to project manager and business owners. • Conducted system demos and functional testing and UATs for the business owners, Facilitates user trainings. KEY MILESTONE: Requirements Documentation and Future State design of the Fault Management System (Ticket and Dispatch system) Business Analyst Coca Cola Bottlers Phil | Oct 2010 - July 2011 •Project Planning involvement – discussion with PMs and Sponsors with regards to scope, timeline and resources • Business Requirements gathering and consolidation – interviews and shadowing with business owners, gather manual feed files for automation • Business Requirements and Functional Specifications Documentation – documentation of business and system use case and system design • Process flow design and re-engineering – modification of existing business process flows • Change Requests validation and execution, version upgrades and enhancements – checks if the change requests are applicable for the system and database • Coordination and brainstorming with business owners, actors and end-users – continuous coordination and status updates with business owners and development team involve in the project to reach the desired production date • Conducted quality test with QA specialists and system demo to implementers for pilot testing and implementation • Oversees UAT with clients, business owners and end-users to ensure quality user experience – creates UAT documents and explains the expected result for the test scenarios KEY MILESTONE: Design and successful implementation of the Promo Portal system for local distributors & end users nationwide. Business Analyst Lawson Software | Aug 2008 - July 2010 M3-Purchasing) • Investigates potential bugs and errors in the Purchasing System • Issued problem ticket to software engineers and gives the design solution for implementation • Worked closely with Application owners to pin point the main constraint of the issues customers raised. • Provided a sound document of the solution design to the counterparts and support team • Ran test cases before deployment of bug fix and corrections to the system • Coordinated with the Supply Chain team for issues affecting Inventory Management programs • Ensures the effectiveness and the correct functionality of the programs of the system • Re-engineered Process Flows for S3 Financial, HR, Procurement and Supply Chain • Created additional process flows and eliminates redundancies in the existing process flows • Coordinates with BA’s using the S3 4GL system to improve functionality of process flows KEY MILESTONE: Successful delivery of Quarterly Blitz and Zero Backlog for both S3 and M3 critical tickets support. EDI Map Developer Global Exchange Services | Nov 2005 - Aug 2008 Tasks as a Key Developer) • Developed EDI (Electronic Data Interchange) Maps/DocumentsInvoice, Purchase Order, Delivery Response, etc. for GXS clients using Application Integrator in line with set EDI standards- ANSI X12, EDIFACT, and XML. • Addressed specifications or requirements issues to analysts. • Translated and tests EDI Documents in local and Unix Environment to ensure quality of documents before delivery to client. • Troubleshot, investigated and fixed map issues from QA and Integration. • Coordinated with analyst and project managers for project clarifications, assignments and deliveries. • Provides immediate support to analyst, developers and QA persons in map development issues. (Tasks as an Analyst) • Reviewed specification and checks any discrepancies in the structure and expected output from the clients. • Suggested better approach to analysts or clients in attaining the expected output. (Tasks as a QA) • Created tests scenarios in map translations. • Conducted functional testing and code review before sending the map to production/ integration • Tested maps produced by co-developers to ensure zero-defect rate in projects KEY MILESTONE: Successful implementation of XML maps for NIKE JAPAN and BANK OF AMERICA. Education BSBA - Major in Computer Applications De La Salle College of Saint Benilde, Manila | 1999 - 2003 Description of the education/course. Highschool and Primary Don Bosco Technincal Institue, Makati | 1986 - 1999 Description of the education/course.