Jovana Katin

Experienced Customer & Operations specialist with experience of 8 years in the automotive industry. I possess leadership experience for 3 years where I was managing Customer & Operations department.

In customer management I am skilled in processes such as customer onboardings, customer satisfaction, claim resolution, escalation management, customer communication, development of SOPs and KPI establishments.

In operations management I manage processes such as business assessments with SWOT analysis and ideas for improvements, change management, risk management, SOP development and optimization for various processes, establishment of cross-functional collaboration.

My way of work is putting business in proactive instead of corrective mode, creating customer-centric culture and understanding trends and patterns to identify opportunities for improvement.

Due to extensive experience in automotive industry, I am skilled in various LEAN and Six Sigma tools.

Skills I would emphasize are complex problem-solving, data analysis, strategic thinking, communication and teamwork.