Jovan U. Cutillar

JOVAN U. CUTILLAR Talent Sourcing Specialist BLk 3 Lot 3 Kalayaan A Batasan Hills, Metro Manila, Quezon City, Philippines, 1126 | - |-LINKEDIN / PORTFOLIO CAREER SUMMARY: Dynamic professional with diverse experience spanning talent sourcing, customer service, and freelance roles. As a Talent Sourcing Specialist at CCHP, excelled in identifying top candidates and streamlining hiring processes. Delivered exceptional customer support across international accounts as a Customer Service Representative. Gained expertise in web search evaluation, media review analysis, and online research through Appen, contributing to machine learning and AI projects. Proficient in research, data analysis, and client engagement, with a proven ability to adapt to various industries and roles. WORK EXPERIENCE: CCHP (Call Center Hiring Philippines) Recruitment Agency Talent Sourcing Specialist | 07 January, 2022 - 15 January, 2025 Candidate Research: Conducting detailed searches for potential candidates using online platforms, databases, job boards, and social media (e.g., LinkedIn). Screening: Evaluating resumes and profiles to identify candidates who meet the job requirements. Engagement: Reaching out to candidates through direct communication methods like email, calls, or LinkedIn messaging to gauge interest and availability. Database Management: Maintaining an organized talent pool database for easy access to potential hires. Collaboration: Working closely with hiring managers and recruiters to understand the job requirements and provide suitable candidates. Filling hard-to-fill positions, Explore LinkedIn Recruiter, Job Posting to different Social Media channels and Job Boards, Email and Text Blasts Iqor Customer Service Representative (AMAZON RETAIL) | 20 September, 2020 - 17 October, 2021 Assist customers with order inquiries, tracking, and delivery status. Resolve issues related to returns, refunds, and exchanges. Address product availability, pricing, and listing concerns. Provide assistance with payment processing and billing inquiries. Troubleshoot technical issues related to accounts, shipping, and product listings. Handle complaints, ensuring customer satisfaction and offering solutions. Offer guidance on using Amazon services such as Prime, subscriptions, and other promotions. Assist customers in managing their accounts, including amazon seller central, password resets and profile updates. Provide information about Amazon policies, procedures, and product features. Collaborate with other departments to resolve complex issues. Tech Mahindra Customer Service Representative (SAKS FIFTH RETAIL | 12 May, 2020 - 18 September, 2020 Assist Customers Manage Transactions Resolve Issues Sales Support Maintain Store Environment TTEC Customer Service Representative (VERIZON VOICE) | 12 September, 2019 - 15 March, 2020 Customer Support Problem Resolution Account Management Sales Assistance Product Knowledge ALORICA Customer Service Representative (VERIZON CHAT) | 05 August, 2018 - 07 February, 2019 Chat Support Issue Resolution Account Assistance Sales Support Product Guidance CONCENTRIX Customer Service Representative (MACYS CREDIT) | 10 October, 2016 - 16 December, 2016 Account Assistance Payment Support Issue Resolution Customer Inquiries Credit Guidance VXI GLOBAL Customer Service Representative (COMCAST) | 22 June, 2015 - 28 August, 2015 Customer Support Technical Assistance Account Management Issue Resolution Service Promotion APPEN | 13 February, 2017 - 17 November, 2019 Media review/Online researcher/web search evaluator (Freelance) Follow the media coverage of a specific product or service for a company. Responsible for conducting research to produce media evaluation reports based on how often a product or service was mentioned in the media industry. Search the Internet for information on a wide variety of topics. EDUCATION: 2015 - 2019 | Quezon City University (Undergrad) Bachelor of Science in Information Technology - Major in Information System SKILLS: Light CANVA Logo Creation Light Graphics designing LinkedIn Outreach Email Management Facebook Page Management Calendar Management Customer Service Data Entry REFERENCES Roger Martires | Cognizant/HR Onboarding |-- Socorro Cruz | Cognizant/CSR |-- Ron Allan Co | Iqor Fairview/Team Leader |-- Web Search Evaluation Online Research Google Spreadsheet Boolean Sourcing Sales Navigator Meta Business Suite Mananagement Job Posting