JOVAN LESTER LUNA
ASSISTANT MANAGER
PERSONAL
PROFILE
Extremely motivated to
constantly develop my skills
and grow professionally. I am
confident in my ability in
maintaining great client
relationships.
SKILLS
Exceptional communication; written and oral skills
Successful working in a team environment and
independently
Efficient in working under pressure and multi-task
Keen to details and the ability to follow instructions
and deliver quality results
WORK
CONTACT
EXPERIENCE
Concentrix (Healthcare Account) - Assistant Manager
JAN 2017 - NOV 2021
Blk. 11, Lot 8, Riego De
Dios Village,
Paradahan I, Tanza,
Cavite
-om
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http://linkedin.com/in/jovanlester-presillas-luna52bb06106
EDUCATION
Bicol University
Bachelor of Science
Major in Biology
Class 2013
Leads a team of 15 senior and junior Customer Service Agents
Handling the Account’s scheduling and Leave Allocation
Liaises with clients for creative requests
Maintained and organized numerous office files
Drives the team's performance in meeting Client's KPIs
Spearheaded the account's special projects in meeting the goals
Concentrix (Healthcare Account) - Subject Matter Expert
NOV 2015 - JAN 2017
Assisted 15 to 30 customer service representatives in
terms of product and knowledge support
Handled escalated concerns via email and thru phone
calls
Created a job aid tool for the entire account
Concentrix (Healthcare Account) - Customer Service
Representative
NOV 2013 - NOV 2015
Handled patient eligibility, medical benefits, referrals,
claims, pre-certification, pharmacy benefits and
authorization inquiries.
