JOURNALYN TIAMZON TANEDO
Tarlac City--To build a prosperous career and exploit my excellent communication skills. Besides these two objectives I want to be an
active part of this growing industry by putting my knowledge into other’s people service and to excel in providing customer
service on a long term career plan and build a sustaining career in an organization.
WORK EXPERIENCE
Customer Service Representative
11/2015 to 12/2018
Sutherland Global Services
San Isidro, Tarlac city
During my three years of experience, I received a lot of certificate on performance evaluations for being a top agent for the
month and for being able to reached the target score.
Customer Service Represenative
12/2018 to 08/2020
Sitel
San miguel, Tarlac city
SKILLS
Handling irate customers.
Active Listening
Meet in daily service level
Meet in AHT
Handling complaints in a diplomatic way
Responding to customers who have communication needs such as language difficulties or disabilities
Can work on shifting schedules.
EDUCATION
Tarlac State University
Bachelor’s
Marketing Management
Tarlac city
06/2012 to 06/2017
