Jourgy Alejandro

Jourgy Alejandro - •-• https://www.linkedin.com/in/jourgy-alejandro-562b75214/ OBJECTIVE Experienced Executive Virtual Assistant and Social Media Specialist with a strong background in podcast management, content creation, and client coordination. Seeking to leverage my expertise in project management, communication, and process optimization to support business growth and enhance operational efficiency. CORE COMPETENCIES ● Executive Support & Virtual Assistance ● Project & Client Management ● Standard Operating Procedures (SOP) Development ● Podcast Management & Editing ● Email & Calendar Management ● Community Management & Engagement ● Social Media Strategy & Content Creation ● Process Improvement & Workflow Optimization ● Marketing Strategy & Campaign Execution TOOLS PROFICIENCY ● Office & Collaboration: Microsoft Office, Google Workspace, Slack, Notion, Coda ● CRM & Marketing: HubSpot, Salesforce, MailChimp, ActiveCampaign, Grouptrack ● CRM & Client Management: HubSpot, Salesforce, Grouptrack ● Video & Audio Editing: Capcut, Filmora, Desript, Adobe Premiere Pro ● Scheduling & Productivity: Calendly, Trello, Asana, Basecamp, Monday.com, Hubstaff, Podtask, Bitrix24 ● Web & Design Platforms: Squarespace, Wix, Wordpress, Alli AI, Capsho ● Email Marketing: ActiveCampaig n, MailChimp ● E-commerce & Payments: TikTok Shop, Shopify, Stripe ● Social Media & Post Scheduling: Hootsuite, Planable (post scheduling), Expandi.io ● Podcast Management & Tools: Libsyn, Buzzsprout, Podetize, Castmagic, Blubrry, Audacity ● Website & SEO Tools: Squarespace, Wix, Wordpress, Alli AI ● Podcast Hosting Platforms: Libsyn, Buzzsprout, Castmagic, Podetize, Blubrry ● Community Management: Mighty Networks ● Content Repurposing & Management: Capsho, Swell.AI ● Design and Content Creation: Canva, Vidyo.AI, Frame.Io ● Marketing & Analytics: HubSpot, Mailchimp Jourgy Alejandro - •-• https://www.linkedin.com/in/jourgy-alejandro-562b75214/ EXPERIENCE PC Unlimited - Personal Brand Consulting and Business Building Project Based – Remote Marketing Executive / Podcast Editor June 2022 – Dec 2024 ● ● ● ● ● ● ● ● ● Proficient in editing both audio and video podcast content, ensuring high-quality output, adding appropriate intro, outro, sponsors etc. Skilled in creating audiograms and providing accurate and timely transcripts for podcast episodes Ability to write compelling show notes and titles that summarize episode content and attract listeners Experience in creating posts related to the podcast episode and promoting podcasts across various platforms, including LinkedIn, Twitter, Instagram, Facebook, and YouTube Proficient in creating engaging web posts, emails, and social media content to effectively promote podcast episodes Capable of creating short video clips for platforms like YouTube Shorts and designing visually appealing quote graphics to enhance podcast visibility Strong communication skills to effectively collaborate with hosts, team members, and guests to meet podcast goals and incorporate feedback Meticulous approach to quality control, ensuring accurate editing, audio levels, and overall content consistency Ability to handle multiple projects, meet deadlines, and efficiently manage time and resources Lauren Labeled Part Time - Remote Executive Assistant / Social Media Manager June 2022 – Dec 2024 ● ● ● ● ● ● ● ● Ability to handle multiple projects, meet deadlines, and efficiently manage time and resources Designed simple static ads using Canva to promote Lauren Labeled's brand and products. Managed social media content scheduling and coordination, ensuring consistent and timely posting across platforms.Ability to handle multiple projects, meet deadlines, and efficiently manage time and resources Facilitated content creator sourcing and collaborations to enhance user-generated content (UGC) ad campaigns. Implemented basic SEO strategies to optimize content visibility and engagement. Provided executive assistant support, handling basic tasks for client needs. Responded to feedback on TikTok shop and handled customer inquiries. Edited and categorized items on Shopify shop to enhance user experience. TaskUs - DoorDash Bulacan, Philippines Team Manager September 2020 – July 2022 ● ● ● ● ● ● Provided individual coaching and mentoring to agents, focusing on developing strengths and improving weaknesses. Prepared and presented weekly and monthly reports highlighting key insights and percentages breakdown. Resolved product or service problems by addressing customer concerns and finding appropriate solutions. Managed administrative tasks to ensure smooth team operations. Led team meetings, delivering impactful presentations and distributing important information and announcements. Responsible for training, hiring and promoting team members, setting strategy and monitoring Jourgy Alejandro - •-• https://www.linkedin.com/in/jourgy-alejandro-562b75214/ ● ● ● progress towards goals. Managed daily, weekly, and monthly performance, using SMART (Specific, Measurable, Achievable, Realistic, Time-bound) goals to develop specific skills. Created knowledge-based articles, lessons, pop quizzes, and courses aligned with product and company guidelines. Prepared and presented reports to the client, providing insights on the team members' performance scores. ASL Virtual Staffing Remote Work Talent Acquisitions January 2022 – April 2022 ● ● ● ● Doing the initial interview for local VAs who would like to be a part of the ASL Virtual Staffing Source potential candidates through online channels (e.g. social platforms and professional networks) Plan interview and selection procedures, including screening calls, assessments and in person interviews Assess candidate information, including resumes and contact details, using our Applicant Tracking System Next-Level Income Remote Work Executive Assistant / Social Media Manager February 2020 – March 2022 ● ● ● ● ● ● ● ● ● Scheduled appointments and communicated with potential guests in client’s podcast. Collaborated closely with the CEO to create and maintain Standard Operating Procedures (SOPs), enhancing processes and workflows through continuous improvement. Published high-quality, original content (podcast) across multiple channels. Managing social media platforms, including content editing and posting. Developed a publishing schedule and promoted content through social media advertising Monitored campaign effectiveness and analyzed trends in social media. Identified and targeted customers, converting fans into investors. Using a content editorial calendar to manage content and plan specific and timely marketing strategies Creating content, promotion, engagement, and conversion strategy Manage presence in social networking sites – Posting new content, answering comments, sharing material from important influencers, fans, and customers. Done Menu Project Based – Remote Executive Assistant / Social Media Manager April 2019 - July 2019 ● ● ● ● ● ● Managed CEO's emails and ensured timely responses and schedule appointments with potential partner leads through calls and emails. Prepared and organized store information using spreadsheets and online records. Led the hiring and training of new virtual assistants - address employees’ administrative queries Developed and created menus and store promotions for application development. Data entry Manage different social media platforms by creating engaging posts and advertisement to boost company image and sale Jourgy Alejandro - •-• https://www.linkedin.com/in/jourgy-alejandro-562b75214/ TaskUs - DoorDash Project Based – Remote Subject Matter Expert (SME) April 2019 - July 2019 ● ● ● ● ● ● ● Led the hiring, training, and supervision of newly hired agents. Conducted product-specific training to ensure agents' awareness of products and rules. Provided daily, weekly, and monthly performance scores to meet specific goals Offered real-time assistance to support agents in delivering excellent customer service. Addressed customer requests and complaints, implementing necessary changes. Identify and respond to customer requests and complaints in order to apply possible changes Conducted daily quality audits and root cause analysis for team members. TaskUs - DoorDash Bulacan, Philippines Customer Service Representative October 2019 – April 2020 ● ● ● ● ● ● ● Maintained a positive and empathetic attitude towards customers. Assisted and communicated with customers through various channels via Chat, Inbound, Outbound and Email while resolving customer complaints and addressed their needs. Acknowledging and resolving customer complaints. Processed orders, forms, applications, and requests. Validated store and food items for the application. Produced menu and store information, established payment and order protocols. Ensured customer satisfaction through professional customer support Concentrix - T-Mobile Bulacan, Philippines Customer Service Representative August 2018 – May 2019 ● ● ● ● ● Responded to customer inquiries via inbound and outbound calls. Processed payments and managed payment plans. Maintained a positive, empathetic attitude towards customers while resolving complaints. Gathered and researched information to meet client needs. Generating and offering plans and promotions offered by the account EDUCATION University of the East - Manila Pre Dentistry - Doctor of Dental Medicine Major In General Dentistry 2015 - 2017