Jou Jou Saba

Jihad “Jou-jou” Saba Malden, MA 02148- Data Entry | Social Media Support | Virtual Assistant | Content Management Remote Services Summary Self-starting professional with strong process awareness and developing comfort in remote-ready tools and workflows. While most roles have been in person, I’ve coordinated scheduling, documentation, earnings tracking, and communication through mobile and digital platforms (e.g., Rover, Wag!, remote dispatch tools, voiceover forums). I’m actively building keyboard proficiency, workflow planning, and remote admin practice routines to pivot toward knowledge-based work. Seeking W-2 positions that value reliability, integrity, and strategic thinking, not commission-based or short-term freelance gigs. Experience Highlights Independent Practice (Self-Directed Routines) • Built routines to improve typing speed, formatting accuracy, and spreadsheet fluency • Used test platforms (TypingMentor, DataEntryCourse.com, etc.) to build keyboard awareness • Practiced realistic data entry formats (names, emails, dates) and shortcut memorization • Documented practice logs, benchmark scores, and software familiarity • Studied real client formats, style guides, and workflow sequences for admin readiness Platform-Based Coordination & Gig Apps • Rover & Wag!: managed scheduling, client communication, and updates via app-based workflow • Created and maintained independent service logs, records, and client notes • Coordinated multi-platform earnings tracking and client follow-up without automation • Adapted to varied communication preferences, payment schedules, and service types with attention to detail Remote Dispatch (Delivery & Event-Based Roles) • Used push-to-talk apps (e.g., Voxer) for live coordination and role updates • Executed real-time documentation of route decisions and delivery success • Troubleshot GPS, app crashes, and access issues using backup systems and custom notes • Communicated with team leads and dispatch remotely while on-site Affiliate Video Scheduling & Content Support -) • Scheduled and published short-form affiliate marketing videos across TikTok, Instagram, YouTube and more • Created platform-specific descriptions, hashtags, and calls-to-action to boost engagement • Maintained a consistent posting calendar and optimized content for visibility and reach TaskRabbit Setup & Services (2025) • Selected and organized service categories for in-person and remote gigs • Provided furniture assembly, pet care, and yardwork services locally • Expanded offerings to include remote support tasks like data entry and content organization Upwork & Fiverr Freelance Work (2025) • Created service listings for data entry, social media support, and virtual assistant tasks • Responded professionally to platform inquiries and client messages • Built a multi-platform presence with consistent branding and service clarity Tools & Platforms Productivity & Collaboration • Google Sheets, Docs, Drive, Calendar, Forms • Microsoft Excel, Word • Gmail, Zoom, Google Meet • TypingMentor, DataEntryCourse.com • Voxer Creative & Editing Tools • Canva • Shotcut (video editing) • REAPER (audio production & editing) Social Media & Content Platforms • Instagram, TikTok, Pinterest • Facebook, YouTube, Threads Gig & Job Platforms • Fiverr, Upwork, TaskRabbit • Hubstaff, Indeed, LinkedIn Mobile Workflow Experience • Android & iOS • Core Skills for Remote Work • Data entry • Spreadsheet cleanup • PDF conversion • Document formatting • Social media scheduling • Caption writing • Content organization • Online research • Lead sourcing • CRM updates • Workflow structuring • Virtual assistant support • Google Workspace • Microsoft Office • Canva (basic design) Professional Resume: Complete Work History Versatile and experienced professional with a proven track record across warehouse operations, food service leadership, event staffing, and caregiving. Known for reliability, strategic thinking, and hands-on problem solving in fast-paced, team-based environments. Equipped with certifications in safety and service, plus developing expertise in voiceover and content strategy. Energetic self-starter with a lifelong work ethic, having grown through every level of a family business and expanded into freelance and gig roles with impact. Ready to contribute sharp organizational skills, strong communication, and cross-industry adaptability to stable roles. Work Experience Event Staff Shuttavac Productions Boston, MA Freelance June 2013 – Present - Provide event security, ticket scanning, and guest check-in for nightlife and festival events hosted throughout the year - Support setup, breakdown, and equipment transport for silent disco and stage productions - Lead headphone distribution and guest instruction during silent discos - Collaborate on logistical planning, volunteer coordination, and system improvements - Maintain preparedness for irregularly scheduled gigs, bringing tools and gear to assist the team - Help execute annual and recurring events through hands-on support and crowd management Pet Caretaker Self-Employed via Rover & Wag! Boston, MA and surrounding areas 6/23/18 – Present - Provided pet care services through Rover and Wag!, including drop-in visits, boarding, house sitting, dog walking, and client communication - Specialized in cat care for drop-in visits and guinea pig care for one booking; all boarding, sitting, and walks were dog-related - Completed 26 documented Rover services and 68 Wag! services, across cats, dogs, and one small animals. - Built and maintained long-term client relationships through reliability, transparent updates, and pet-focused attentiveness - Managed independent scheduling, service records, and earnings tracking across both platforms Personal Care Assistant Private Health Care Malden, MA April 2025 – May 2025 - Provided compassionate personal care and assistance to a client in daily living activities, ensuring comfort and well-being - Assisted with personal hygiene tasks while maintaining dignity and privacy - Monitored the client’s health and reported changes to family or medical staff - Supported mobility and transfers using assistive devices - Prepared meals and assisted with feeding, aligned with dietary needs - Performed light housekeeping duties to ensure a safe and clean environment - Built a strong, trusting relationship with the client and family, offering emotional support - Maintained accurate care records and supported development of care plans - Services concluded after the client’s transition from assisted living to rehabilitative care Overnight Freight Associate The Home Depot Somerville, MA August 2020 – February 2025 - Stocked and organized inventory across multiple departments to maintain store readiness - Loaded and unloaded freight trucks and assisted with material movement and restocking - Operated Forklift, Reach Truck, Order Picker, and Electric Ladder across storewide tasks - Trusted by management for special projects and cross-functional support - Served on the Safety Team, proactively monitoring hazards and promoting a safe work environment - Mentored new hires through hands-on coaching, workflow guidance, and team integration - Maintained pricing accuracy and contributed to inventory control during high-volume seasons Line Cook & Food Runner Kings Dining & Entertainment Dedham, MA February 2019 – March 2020 - Prepared made-to-order pizzas and other menu items in a high-volume kitchen, consistently following food safety protocols and upholding company quality standards - Ensured workstations were fully stocked and prepped before and throughout service, maintaining cleanliness across ovens, counters, and prep stations - Delivered plated food directly to guests with speed, accuracy, and professionalism - Assisted servers with table service, guest communication, and resolving guest needs to support a seamless dining experience - Expedited orders during peak volume periods — reviewed kitchen display screens, verified ticket details, organized trays, and directed runners to designated tables - Collaborated with kitchen staff and front-of-house team to ensure smooth service flow, even under high-pressure conditions - Participated in hosting and prep duties to enhance coordination between kitchen and dining areas - Maintained service stations, replenished supplies, and upheld cleanliness standards across kitchen and guest-facing zones President Sami’s Greater Boston Area Nov 1996 – Dec 2018 Roles Held: Server, Shift Leader, Supervisor, Manager, General Manager, President Responsibilities: - Family-owned business that I grew up in, contributing to operations long before my official start date - Advanced through multiple roles across several Sami’s locations, supporting both entry-level duties and executive management - Performed food prep, meal assembly, dishwashing, ticket handling, and customer service during high-volume shifts - Managed operations for food truck and fixed locations including scheduling, inventory, staffing, and health compliance - Conducted product shopping at Costco, Restaurant Depot, and local vendors to maintain supplies - Loaded and transported food and equipment to different venues, ensuring readiness for mobile service setups - Led seasonal planning, event logistics, marketing, and team training initiatives - Oversaw financial tracking, vendor relationships, and strategic growth of the business - Brought leadership, hands-on problem solving, and operational support across all phases of the business Mobile Food Server DiningIn.com Brighton, MA October 2011 – February 2013 - Picked up and delivered customer food orders independently with accuracy and efficiency - Used personal GPS to plan optimal routes based on traffic, time of day, and knowledge of local backroads - Strategically prioritized pickups and drop-offs when managing multiple orders to ensure timely delivery - Maintained clear communication with dispatch using Voxer (push-to-talk app) for updates and coordination - Demonstrated strong decision-making, time management, and customer service while navigating dynamic conditions Education MassBay Community College Wellesley, MA Associate’s Degree General Business Some Coursework Completed Jan 2014 – Sept 2016 UMass Dartmouth North Dartmouth, MA Bachelor’s Degree Mechanical Engineering Some Coursework Completed Sept 2006 – Jun 2007 Dedham High School Dedham, MA High School Diploma Sept 2000 – Jun 2005 Certifications - Forklift Certified (February 2021 – Present) - Reach Truck Certified (December 2020 – Present) - Order Picker Certified (December 2020 – Present) - ServSafe Certified - TIPS Certified for Off-Premises Alcohol Service (June 2, 2022 - May 24, 2025) - Responsible Serving of Alcohol – PSCC Certified (Apr 2024 – Apr 2028) Skills Cognitive & Soft Skills - Critical Thinking - Problem Solving - Adaptability - Active Listening - Decision Making - Willingness to Learn - Attention to Detail - Pattern Recognition - Reading Comprehension - Writing & Documentation - Organizational Skills - Strategic Brainstorming Interpersonal & Leadership Skills - Customer Service - Teamwork & Collaboration - Empathy & Compassion - Communication - Patience - Training & Mentorship - Volunteer Coordination - Crowd Awareness & Guest Interaction Warehouse & Technical Skills - Forklift Operation - Reach Truck & Order Picker Operation - Electric Ladder Handling - Inventory Management & Restocking - Pricing Accuracy & Material Movement - Safety Compliance & Hazard Monitoring Event & Operations Skills - Event Setup, Breakdown, and Logistics Support - Ticket Scanning & Guest Check-In - Silent Disco Equipment Distribution & Instruction - Security Assistance & On-Site Coordination - Tool & Equipment Preparation for Team Use Office & Remote-Ready Skills - Microsoft Office Suite (Word, Excel, PowerPoint) - Digital Tracking Tools (used in delivery, voiceover, and workflow setup) - Self-Starter & Process Improvement Mindset - Comfortable with Tablets, Mobile Devices, and Remote Communication Platforms Food & Hospitality Skills - Food Preparation & Kitchen Station Setup - Made-to-Order Cooking (Pizza, Menu Items) - Expediting Orders & Service Flow Coordination - Cleanliness Standards & Food Safety Protocols - Front-of-House Support & Service Station Maintenance Awards - High School Athletic Hall of Fame Inductee (November 2014) - Student of the Month (October 2003) Athletic Distinction – Track & Field (Discus & Shot Put) • Top 5 in Massachusetts State Rankings for Discus, 5 consecutive years • Qualified for New England Regional Championships, 5 consecutive years • Broke multiple invitational and league records for Discus and Shot Put • High School Record Holder for Discus (128' 8", set in 2003; prior record 125’ 10” set in 1982) • Multiple-time League All-Star in both Discus and Shot Put • Consistently qualified for National Championships in Discus • Known record-holder across various track meet formats, indoor and outdoor • College-level League All-Star for Discus