Josua Jakosalem

JOSUA E. JAKOSALEM CUSTOMER SERVICE REPRESENTATIVE PROFILE Highly motivated Customer Service Representative with 7 years of experience exceeding customer expectations in Davao City, Philippines. Proven ability to troubleshoot issues effectively, build rapport, and foster positive customer relationships. Adept at collaborating across departments to ensure seamless service delivery. Skilled in communication and relationship management, fostering a collaborative work environment. CONTACT- WORK EXPERIENCE VIRTUAL ASSISTANCE EMAIL, CHAT, PHONE SUPPORT STUDDENT SUPPORT APEX INSTITUTE BRISBANE AUSTRALIA - Davao City, Davao Del Sur www.https://bold.pro/my/josuaejakosalem-/599r.com EDUCATION 2012 - 2016 COTABATO FOUNDATION COLLEGE OF SCIENCE AND TECH - KATIPUNAN ARAKAN COTABATO Bachelor of Science: Agricultural Education 2008 - 2012 MARAHAN NATIONAL HIGH SCHOOL MARAHAN MARILOG DISTRICT DAVAO CITY SKILLS Customer Service Excellence Issue Resolution Communication (written & verbal) Relationship Building Cross-Functional Collaboration Problem-Solving PROFICIENT IN MICROSOFT WORD, EXCEL, AND MICROSOFT TEAMS GOOGLE ( SHEET, CALENDAR AND 2024- PRESENT Collaborate with faculty to identify and address learning challenges faced by immigrant students. Partner with placement agencies to secure internships or job opportunities aligned with the students' qualifications and interests. Develop and deliver individual learning plans tailored to each student's academic background and needs. TECHNICAL SUPPORT SPECIALIST ALORICA DAVAO, Google Thermostat CHAT & PHONE OCTOBER 2023 - MARCH 2024 Assist customers with setting up their Google Nest thermostats, including connecting them to Wi-Fi, configuring settings, and integrating them with other smart home devices. Troubleshoot common thermostat issues like incorrect readings, scheduling problems, and connectivity failures. Guide customers through basic troubleshooting steps for their HVAC system, such as checking air filters, inspecting fuses, and resetting breakers. SUPERVISOR OF OPERATIONS VXI Global Solution Davao, Davao, Philippines 2022-07 - 2023-10 Motivated and results-oriented Operations Supervisor with a proven track record of leading and inspiring high-performing teams to achieve operational excellence. Lead and inspired high-performing operational teams to deliver outstanding results against KPIs. Customer Service Representative VXI GLOBAL SOLUTION, Roku Back office, Email & phone 2021-03 - 2022-07 Provide service by answering their questions. Deliver exceptional customer service by actively listening to inquiries and providing comprehensive solutions through phone and email. "Provide excellent service, resolving the issue in a timely manner and effectively resolve customer issues promptly and accurately, exceeding expectations for a first-call resolution. Technical Support VXI Global Solution, COMCAST PHONE & CHAT 2019-09 - 2021-03 Fielded customer inquiries and addressed product/service concerns via phone using VOIP technology MEET) provided empathetic and professional satisfaction customer support,. PROFICENT IN ZENDESK, ZENDESK Customer Service Representative Teleperformance Philippines Inc, EXPEDIA & TRAVELOCITY 2017-02 - 2019-09 CHAT, INCONTACT SOFTPHONE AND SLACK PROBLEM SOLVING DATA ANALYSIS Team Development Customer support for an online travel company based in the US helps customers book their airline tickets, hotel reservations, car rentals, cruises, and vacation packages. MARKET RESEARCHER Survey Sampling International Davao Design and develop effective survey instruments (questionnaires) for consumer and business-to-business (B2B) markets, tailored to specific research objectives. Conduct sampling strategies to identify and reach appropriate target audiences for each survey project.