JOSUA FLORES
NABOR
Customer Service Representative
Education
SAN PEDRO COLLEGE OF BUSINESS
ADMINISTRATION
BACHELOR OF SCIENCE IN MARKETING
MANAGEMENT-
About Me
Experienced
in
effectively
handling
customer interactions and resolving issues
promptly. Utilizes strong communication
skills and empathy to build lasting
relationships with customers. Proven track
record of maintaining high levels of
customer satisfaction and fostering loyalty
among client.
Contact-
COMPUTER SITE INSTITUTE INC.
ASSOCIATE OF SCIENCE IN
COMPUTER PROGRAMMING-
Professional Experience
SYNCHRONY FINANCIAL (2024 - PRESENT)
Customer Service Representative
Resolved customer complaints with empathy, resulting in increased
loyalty and repeat business.
-
Managed
Block 8B Lot 38 Barangay
Gregoria De Jesus, General
Mariano Alvarez, Cavite
conflicts.
Skills
Customer service
Time management
high-stress
professionalism
under
situations
pressure
effectively,
while
resolving
maintaining
disputes
or
Enhanced customer satisfaction by promptly addressing concerns
and providing accurate information.
Maintained detailed records of customer interactions, ensuring
proper follow-up and resolution of issues.
Developed rapport with customers through active listening skills,
leading to higher retention rates and positive feedback from
clients.
Customer relationship
Assisted customers in navigating company website and placing
building
online orders, improving overall user experience.
Customer relations
Network development
Exceeded performance metrics consistently, earning recognition as
a top performer within the team.
Updated company's FAQ section to include answers to common
Account management
customer questions, reducing inquiry volume.
Records management
Negotiated solutions with dissatisfied customers, turning potential
Client account management
negative reviews into positive testimonials.
Improved resolution time with effective problem-solving for
Account development
customer complaints.
Product promotions
Implemented rewards program that encouraged repeat business
Performance improvement
Account servicing
Complex Problem-solving
and strengthened customer relationships.
Maintained detailed records of customer interactions, contributing
to comprehensive database for future reference.
Developed feedback system for customers to share their service
experience, leading to actionable improvements.
Language
English
Tagalog
Softwares
Microsoft Office
Citrix
Work Station
Workday
Addressed customer inquiries to ensure satisfaction and foster positive
service experience.
Educated customers about billing, payment processing and support
policies and procedures.
Promptly responded to inquiries and requests from prospective
customers.
Developed highly empathetic client relationships and earned
reputation for exceeding service standard goals.
OPTUM GLOBAL (2023)
Customer Service Advocate
HealthCare Account
Collaborated with cross-functional teams to address complex
customer issues and improve overall experience.
Built long-term, loyal customer relations by providing top-notch
service and detailed order, account, and service information.
Completed opening and closing functions to meet operational
needs.
Enhanced customer satisfaction by promptly addressing and
resolving inquiries and issues.
Utilized CRM software to track customer interactions, ensuring
seamless handoff between support agents when needed.
Maintained
a
positive
work
environment,
fostering
team
collaboration and continuous improvement.
Increased customer retention by offering personalized solutions
and building rapport through empathetic listening.
Responded to customer requests for products, services, and
company information.
Responded to customer requests, offering excellent support and
tailored recommendations to address needs.
Maintained up-to-date knowledge of product and service changes.
Educated customers about billing, payment processing and support
policies and procedures.
Delivered prompt service to prioritize customer needs.
IBEX GLOBAL (2022 - 2023)
Customer Service Advocate
Retail Account
Collaborated with cross-functional teams to address complex
customer issues and improve overall experience.
Conducted regular training sessions for new hires to ensure
consistent service delivery across the team.
Helped large volume of customers every day with positive attitude
and focus on customer satisfaction.
Promoted superior experience by addressing customer concerns,
demonstrating empathy, and resolving problems swiftly.
Utilized CRM software to track customer interactions, ensuring
seamless handoff between support agents when needed.
Maintained
a
positive
work
environment,
fostering
team
collaboration and continuous improvement.
Implemented new strategies to reduce average call handling time
while maintaining high-quality service.
Managed high call volume during peak hours, prioritizing urgent
cases while maintaining attention to detail.
Supported call center associates by taking on escalated calls,
handling complex concerns and achieving customer satisfaction
targets.
Developed comprehensive knowledge of company products and
services to provide accurate information to customers.
Responded to customer requests for products, services, and company
information.
Increased efficiency and performance by monitoring team member
productivity and providing feedback.
Cross-trained and backed up other customer service managers.
Calculated correct order totals, updated accounts, and maintained
detailed records for inventory management.
Investigated and resolved customer inquiries and complaints quickly.
Followed up with customers about resolved issues to maintain high
standards of customer service.
Responded to customer requests, offering excellent support and
tailored recommendations to address needs.
Maintained up-to-date knowledge of product and service changes.
Educated customers about billing, payment processing and support
policies and procedures.
ELITE SALES FORCE INTERNATIONAL INC. -)
Audit
Audit different brand items such as Jag, Lee, Tribal, US Polo, Zoo
York, and Von Dutch.
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in a team
environment.
Worked well in a team setting, providing support and guidance.
Passionate
about
learning
and
committed
to
continual
improvement.
Assisted with day-to-day operations, working efficiently and
productively with all team members.
Worked effectively in fast-paced environments.
Worked flexible hours across night, weekend, and holiday shifts.
Demonstrated
respect,
friendliness
and
willingness
to
help
wherever needed.
Strengthened communication skills through regular interactions
with others.
Paid attention to detail while completing assignments.
Adaptable and proficient in learning new concepts quickly and
efficiently.
Organized and detail-oriented with a strong work ethic.
WHEELTEK MOTOR SALES -)
Sales Representative
Processing sales application
Enhanced client satisfaction by addressing concerns promptly and
providing exceptional service.
Conducted product demonstrations to educate customers on
features, benefits, and competitive advantages.
Exceeded sales targets through effective planning and goal setting.
