Jossie Diansay

 Jossie V. Diansay - Skype ID: jossie diansay /- - Philippines CAREER OBJECTIVES Dedicated and hardworking student of Bachelor of Science in Hotel and Restaurant Management and with my experience being a Call center Agent, I would like to enhance my other abilities to provide an excellent performance for the growth of the company. PERSONAL INFORMATION Date of Birth: September 21, 1989 Age: 29 Place of Birth: Poblacion, Cateel, Davao Oriental Religion: Roman Catholic Nationality: Filipino Status: Single Height: 5’3 Weight: 72 kg. EDUCATIONAL BACKGROUND 1997 - 2003 Cateel Elementary school Poblacion Cateel Davao Oriental 2003 - 2007 Maryknoll Academy of Cateel, INC. Pasil St. Poblacion Cateel Davao Oriental 2007 – 2009University Of Mindanao Bachelor of Science in Hotel and Restaurant Management Matina Davao City WORK EXPERIENCE ENZI CORPORATION DAVAO Legal Assistant September 2011 – December 2012 Duties and Responsibilities: Collect payment and set arrangement from delinquent accounts. On field, and talked to the account holder personally and assist on how they can manage paying the remaining balance on their account. Submit daily, weekly and End of month Collection and progress of an account. SPEEDO DAVAO INC. Cashier/assistant supervisor December 2012 – August 2013 Duties and Responsibilities: Receive payment process on POS. Monthly Inventory of stocks. Encode Daily and monthly Sales for bureau of internal revenue. Process Card’s daily and monthly transaction. • COMELEC Third Polling Officer October 2013 Election Duties and Responsibilities: In-Charge of the arrow cross mark rubber stamps for marking ballot paper. Check names of voters. Secure bundles of ballot papers. Assist other polling officers if necessary.  TELEPHILIPPINES TELEPERFORMANCE DAVAO AT&T Collection department (January 2014- January 2015) AT&T Collection department Support (January 2015- May 2015) EXPEDIA and TRAVELOCITY Flight Specialist (May 2015- September 2015) EXPEDIA Package specialist (September 2015-November2016) EXPEDIA Subject Matter Expert ( November- Febuary 2017) Duties and Responsibilities: Listen and respond to customers’ needs and concerns. Provide information about the products and services. Discuss Itineraries and billing. Help customers with the booking local and international. Assist agent’s questions. Organize activities for the employee.  ALORICA DAVAO T-MOBILE Account Specialist General Care department ( March 2017-January2018) T-MOBILE Account Specialist General Care department MENTOR ( January2018-May2018) T-MOBILE Account Expert (Retention, RSL and NCC department) (May2018- Present) Duties and Responsibilities: Listen and respond to customers’ needs and concerns. Provide information about the products, promotion and self-service option. Discuss billing, process orders for phones and accessories. Run basic troubleshooting of phone, tablets and smart watches. Assist agent’s questions and on how to navigate tools. Retain customer to the account by providing option/ credits.  TOP PLUS DIRECT DATA ENTRY WEBSITE GENERATOR (JUNE2018-PRESENT) Duties and Responsibilities: Identifying /Sorting website to a different Categories through Microsoft word. Generate website list through Excel Report Project through Email, Dropbox or Skype. Encoding Ads to different website that my client provided . Research of Ads posted and where was it displayed. SKILLS  Microsoft Office (word, access, excel, PowerPoint) • Good Communication Skills • Flexible and can easily engage to people. • Leadership skills • Customer Service Skills • Data entry • Research Rock star Character reference Jaimee Rose Delos Santos Production Supervisor T-Mobile account specialist - Naigel Timothy Astero Hull Production Supervisor T-Mobile account Expert -