Jossa Amarille

JOSSA AMARILLE-• - • Philippines • http://www.linkedin.com/in/Jossa-Amarille SUMMARY Jossa has an extensive experience in both remote and corporate settings of Executive Assistance. Equipped with strong proficiency in Ecommerce-Management, Admin Support, Outsourcing, Digital Marketing, and End-end Management Operations Processes. Jossa is an organized, team player, and a high-level support with a proven history of keeping cool under highpressure situations where multiple priorities are being managed. Good at alleviating organizational burdens by focusing on creative strategies that would increase the company's growth. EXPERIENCE The Call Center Doctors, Executive Assistant to the CEO (Contract) Aug 2022 - Jan 2024 •Enhancing the CEO's effectiveness by handling high-level administrative tasks, managing information, and facilitating communication, allowing the CEO to focus on strategic leadership and decision-making. •Organizing and managing the CEO's schedule, including appointments, meetings, and travel arrangements. •Serves as a primary point of contact between the CEO and manages emails, phone calls, and correspondence on behalf of the CEO. •Planning, coordinating, attending meetings, preparing agendas, taking minutes, and following up on action items. •Handling sensitive information with the utmost discretion and maintaining a high level of confidentiality VPIEMCO Telemarketing Services, Director of Operations (Full-Time) Jan 2020 - May 2022 •Oversee day-to-day operations of the call center, ensuring smooth and efficient functioning. •Defining, implementing, and revising operational policies and guidelines for the organization Liaising with departmental heads to develop financial plans and ensure company-wide operational compliance. •Collaborate with other departments, such as IT, marketing, and sales, to ensure seamless operations and a cohesive customer experience. •Identifying Process Improvements: Continuously identify and implement process improvements to enhance efficiency and effectiveness. Texnicha Outsourcing Solutions, Client Success Manager (Full-Time) Mar 2016 - Nov 2019 •Oversees the onboarding process for new clients, ensuring a smooth transition and successful adoption of the company's products or services. •Engaging with clients and scheduling check-in calls to discuss their needs, answer questions, and gather feedback. •Ensuring customer satisfaction, retention, and long-term business growth. By focusing on customer outcomes and building strong relationships, they contribute to the overall success and profitability of the company. •Making sure that clients are happy with our Amazon FBA Wholesale Automation service EDUCATION DAVAO DOCTORS COLLEGE BACHELOR OF SCIENCE IN MEDICAL TECHNOLOGY • 2019 - 2021 SKILLS CRM Management • Solid organizational skills • Excellent Phone • Executive Calendar Management • Human Resources Information Systems (HRIS) • Applicant Tracking Systems • Project Management • Customer Success • Artificial Intelligence (AI) • Graphic Design JOSSA AMARILLE - page 1 of 1