I've been in a BPO industry for over 10yrs, handled several LOB's and campaigns like Canadian, US and Australian accounts from the past jobs with certifications awarded by the company for my excellent performance and as a top employee just to pin a few. In line to that, I used to be a TEAM LEADER for an outbound post for a year. Coaching, validation of recordings to ensure the quality of the submitted leads by my agents as well grading their performances on a weekly basis. I am flexible and dynamically complies duty or task provided diligently in stipulated time. Feel free to go over my resume for further details.