Josie Ann Bandalan

JOSIE ANN BANDALAN Virtual Assistant Experienced Virtual Assistant specializing in HR, Finance, and Administrative support, with a proven track record of excellence in accurately recording financial transactions, streamlining processes, and providing comprehensive administrative assistance. Seeking to leverage over a decade of versatile experience to contribute to the success and growth of a dynamic organization. Experience Virtual Assistant Contact --https://www.linkedin.com/in/josie-bandalan-/ https://www.upwork.com/freelancers/~01b0725a414fcad6d0 Baybay City, Leyte , PH Education Bachelor of Science in Development Communication Visayas State University- Baybay City, Leyte, PH Master of Business Administration University of the Philippines - Cebu- Cebu City, Cebu, PH Skills Virtual Administrative Support Financial Transactions Recording HR Support Web Research Social Media Management Email Marketing Data Encoding Audio and Video Editing Customer Service Unikorn Media April 2017- Present Provide HR and Finance support with a focus on transaction recording and profitability analysis Optimize onboarding and offboarding processes for seamless employee transitions Manage employee schedules and ensure timely payments for operational efficiency Provide extensive administrative support across various business functions Virtual Assistant Diversified Human Solutions Dec 2014 - Present Provide dedicated support to company owner in insurance and employee benefits administration Facilitate seamless enrollment processes for employees, ensuring accurate and timely delivery of benefits Manage various administrative tasks including form editing and website maintenance Contribute to the company's commitment to innovative solutions and personalized service in the insurance industry Top Rated Virtual Assistant Upwork May 2011 - Present Specialize in providing administrative support, data entry, email customer service, Amazon and Shopify support, audio editing, transcription, and various other tasks as a freelance Virtual Assistant on Upwork Serve as a personal assistant to multiple business owners Bring a proactive approach and dedication to excellence to every project, ensuring efficient and high-quality work Technical Support Representative Feb 2013 - July 2014 Concentrix (Formerly Convergys) Specialized in troubleshooting high-speed internet and home phone services, and setting up client mail Assisted clients in resolving issues with their internet and phone services, contributing to their overall satisfaction Played a key role in increasing account revenue through effective upselling strategies Customer Service Representative Sutherland Global Services Nov 2008 - Jan 2010 Inbound Sales Representative at Sutherland Global Services from Sep 2009 to Jan 2010, focusing on increasing account revenue through effective sales presentations and addressing customer concerns. Technical Support Representative at Sutherland Global Services from Feb 2009 to Sep 2009, assisting members with high-speed internet, internet protocol television, and voice over internet protocol issues, and setting up client mail, while also contributing to increased account revenue through effective upselling. Customer Service Representative at Sutherland Global Services from Nov 2008 to Feb 2009, providing assistance with client debit card accounts and handling general customer inquiries, invoice questions, and complaints.