Josiah Obarhuakpor

JOSIAH OBARHUAKPOR Remote UTC+1 Available 9AM-6PM EST CORE SKILLS            Remote Customer Support (Phonebased) Customer Satisfaction & Retention Conflict Resolution & De-escalation CRM & Ticketing Systems Escalation & Complaint Handling Time Management & Multitasking Customer Relationship Management Cross-Functional Collaboration Empathy-Driven Communication Documentation & Follow-Ups Inbound and outbound calling CERTIFICATION    Phone Based Customer Service – LinkedIn Learning Call Center Customer Service – CVS Health Customer Service Fundamentals – Coursera TOOLS       Microsoft Teams Zoom Avaya (inbound and outbound call) NICE Engage OMNI (call documentation) RadmD (Verify Authorization) PROFESSIONAL SUMMARY Remote Customer Service Representative with 3+ years of experience delivering high-quality customer support across healthcare, internet service provision, and e-commerce environments. Proven ability to manage highvolume customer inquiries, resolve issues efficiently, and maintain strong customer satisfaction while adhering to compliance and quality grading. Skilled in CRM tools, conflict resolution, clear communication, first call resolution, and working independently across global time zones. WORK EXPERIENCE Customer Service Advocate I Louisiana HealthCare Connections | 10:30AM-7PM CST October 2025 - present  Provide customer support to policy holders regarding health plans, enrollment, claims, and coverage inquiries  Respond to customer inquiries via phone while maintaining confidentiality, adhering to HIPAA, and data privacy laws and standards  Resolve customer complaints efficiently and escalate complex cases when required  Maintain accurate documentation of customer interactions and resolutions as per Quality standards  Followed call scripts, compliance guidelines, and achieved 98% quality score  Utilize over 70 state specific articles to address members’ challenge Customer Service Specialist Cobranet Limited | 9AM-6PM UTC+1 June 2023 – August 2025  Delivered remote customer support for internet connectivity, billing, subscriptions, and service disruptions  Diagnosed basic connectivity issues and coordinated escalations with technical teams  Managed high-volume customer interactions via phone  Educated customers on service plans, usage policies, and outage resolution timelines  Maintained strong customer satisfaction through clear communication and follow-ups  (Internet Service Provider) Customer Support Associate BuyRight | 9AM-6PM UTC January 2022 – May 2022  Provided remote customer support for online orders, payments, deliveries, and return requests  Resolved order issues and refund requests while maintaining customer trust and brand tone  Built strong customer relationships through timely and empathetic communication  (Small E-commerce Business) EDUCATION B.Eng. Oil and Gas Engineering | All Nations University Ghana Graduated: May 2022