CONTACT
Josiah Nyel E. Mendoza
Imus City, Cavite
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- http://www.linkedin.com/in/josiah-mendoza/
http://www.facebook.com/josiahfy.me
PROFESSIONAL SUMMARY
Experienced Program and Project Manager with a Bachelor's degree in Information Technology
and over 8 years of experience in the corporate sector. Skilled in leadership and management, with
a proven track record of successfully handling more than 10 Waterfall and Agile projects.
Identified major setbacks, reduced operating costs, and saved over USD 450,000.
EXPERIENCE
May 2022 September 2023
Real Estate Project Manager
Cyberbacker - Ortigas Center, Pasig City
• Managing the purchase, sale, rental, or development of properties.
• Collect information records for Seller and Buyer Listing, contracts for the purpose lease of the
property.
• Plans, schedules and executes social media content.
• Keep of completes tasks and goals to measure lead conversion ratio and meet performance
benchmarks.
• Regularly update and maintain communication with clients, agents, title officers, lenders, etc.
July 2022 - January
2023
Risk and Compliance Program Manager
AIA Philamlife - BGC, Taguig City
• Successfully delivered concurrent Projects Deployments.
• Created a Runbook of Activities of all Projects involved in the Concurrent Deployment.
• Identify, manage, and record escalation trends and collaborate with the team to better prepare
for similar incidents in the future.
• Articulated and listed all the dependencies of Projects connected and involved in Concurrent
Deployments.
• Document and manage the resolution of the project issues and monitor risks to meet
productivity, quality, and stakeholder satisfaction expectations.
• Manage SOW through project lifecycle to ensure all contracted deliverables have been
achieved.
June 2020 - June
2022
Project Manager
Accenture - Alabang Muntinlupa City, Philippines
• Delivered 5 successful Projects during tenureship.
• Identify potential risks or issues with project implementations, and proactively drive
communication with internal and external stakeholders during projects.
• Assess impact for sites and take necessary actions.
• Ensure team meets timelines and deliverables.
• Consolidate information/questions/clarification that need to be shared across different teams.
May 2019 - April 2020
IT Administrator, Project Manager
Your Virtual World - Dasmariñas City, Cavite
• Increased company IT productivity by 150% for the past 7 months by giving training and
seminars.
• Increased company security by installing firewalls, CCTV, Server.
• Increased employment retention by 50% providing friendly-related facilities.
• Increased employment by 80% and attrition reduced by 60%
November 2018 - May
2019
Corporate Provisioning Engineer
TPG Manila, Philippines
• In charge of provisioning and scheduling task which increase the daily and monthly
productivity of the department.
• Gives technical assistance to TPG/AAPT Technicians and customers.
• Provides the immediate solution to troubleshooting and escalation query.
• Implements and maintain quality assurance for daily task and create QA reports to immediate
supervisor.
• Involves handling multiple tasks and projects to deliver the required
activities and operations for the team.
August 2017 October 2018
The Laundry Boss Team Leader, IT Supervisor
Your Virtual World - Dasmariñas Cavite
• Gives technical guidance according to organizational policies and goals.
• Support computer systems via maintenance and configuration and restriction.
• Supports the company's agents with IT and Technical Support.
• Providing 24/7 hardware and software support to clients.
March 2016 - July
2017
Graphic and Multimedia Artist
Tatak Mendoza - Imus Cavite
• Providing website, graphical designs based on clients needs.
• Gives professional advice to clients in creating their own website design.
• Creates and designs custom shirt prints and other printable materials for clients.
March 2015 - March
2016
Information Systems Executive
Datalogic Systems Corporation - Alabang Muntinlupa
• Providing 24/7 hardware and software support for clients; onsite and via telephone, email and
remote support.
• Implemention and installation of IT systems server/hardware maintenance and Hyper-V
• Patching of updates, restarting, recovery and reconfiguration for the system to ensure system
operation is maintained.
• Conducts training / educate clients.
• Monitoring of system performance, configuration, and repair.
• In charge of data synchronization of the clients' database.
• Initiating system testing such as UAT and SIT, SLA.
January 2013 - March
2015
IT Administrator
Joross Consultancy and Marketing Services Inc. Philippines Paranaque
• Diagnosing and resolving network, hardware, software and end-users proble remote desktop.
• Gives professional advice to clients in creating their own website design.
• Provide company graphic designs for advertisements.
SKILLS
Leadership
Time Management
Communication
Team Collaboration
Conflict Resolution
Critical Thinking
Adaptability
Problem Solving
Organization
Planning
Project Management
Troubleshooting
CERTIFICATIONS
Certificate of Completion - BNI Philippine National Conference
July 5 2024
Diploma in Change Management
December 2023
Project Management Fundamentals MST CONNECT
June 2022
KW Command
May 2022
Data Analytics
August 2022
ITIL 4 Training Course
July 2019
Applied Master in Management MBA Equivalent Training Program
June 2016
EDUCATION-
Informatics Institute of College - Northgate Alabang
Bachelor of Science in Information Technology
PM TOOLS
Asana
Jira
Trello
Basecamp
Notion
