Joshwa vincentpaul
No 434 3rd cross
dayanandanagar
Srirampuram
Bangalore- 560021
Phone-
Email--
Objectives
To work as an integral part of an progressive organization, monitoring team work and
nurturing personal growth in the field of business relation and business development.
Strengths
Ability to switch and grasp learn quickly.
Willing to accept challenges and any interpersonal skills.
The confidence and the will to work on best of my abilities.
Trustworthy , hardworking and dedicative towards personal and organizational goals.
Qualification
Sslc
Intermediate
Graduation
-
-
-
EXPERIENCE : -
Infosys – British Telecom wholesale – Voice ( Jan 2013 –March 2014)
1. Respond to Telephone inquiries from Retails.
2. Trouble shooting for existing customers broadband issues.
3. Placing an order and contacting the delivery partner and assigning engineers for
customer new broadband connections.
Convergys - AT&T Sales US- Voice ( May 2015- December 2015 )
1. Excellent salesmanship and ability to close the deal.
2. In-depth knowledge of AT&T products and services and their benefits.
3. Knowledge of competitor’s products and services and how they compare.
4. Creativity in sales and marketing strategies
5. Great communication skills with customer’s co-workers & superiors
6. Professional appearance maintained at all times.
Convergys ( Concentrix- AT&T Sales ) Quality analyst (June 2019- Jan
2020)
1. Ensure that customer-service representatives are interacting with clients in ways that
Serve a business’s best.
2. Monitor phone calls to measure performance and help implement the business’s
Strategic objectives.
3. Ensure representatives are following the organization’s protocols.
4. Check to see if a customer is satisfied with the results of the interaction, and
end calls in a friendly and professional way.
5. Evaluating calls and sharing feedback to individuals • Cascading the new process updates to the
team • Measuring the output of an Individual and taking an action plan for the employee to improve
the goal and increase the effectiveness in work
Infosys – Capital One Banking UK – Voice ( Feb 2020- Current )
1. Provided customer service, on proceeding with claims for lost or stolen credit cards,
take customer payments, update account information, send out replacement cards and
upgrade customer credit card account.
2. Effectively managed a high volume of inbound and outbound customer calls.
Addressed and resolved customer complaints empathetically and professionally.
Personal Details
Date of birth
:-
Gender
: Male
Marital status
: Single
Father’s name
: Vincentpaul T
Languages known: English, Tamil , Telugu , Kannada, Hindi, French ( Basic)
Personality
Excellent communication skills.
Good interpersonal skills.
Displaying initiative and ownership.
Mature and have the ability to operate under stress and demanding Situations.
Accepting full responsibility and accountability for the projects.
Objectives
I hereby declare whatever the details mentioned above is true to the best of my
knowledge.
Place: Bangalore
( Joshwa vincentpaul )
